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SugarCasino: [solved] Four-digit amount is not paid out - bonus

Topic created on 10th Mar. 2022 | Page: 1 of 1 | Answers: 6 | Views: 1,376
xcazinofreak

[solved] Four-digit amount is not paid out - bonus

10th Mar. 2022, at 08:48 pm CET#1
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Hello Dear GambleJoe Community,

the issue is that I have earned a four-figure amount with an active bonus and I have now been kept waiting for almost three weeks to be told that I have played a game that was not allowed according to the Bonus terms and conditions. In my opinion, this is fraud at the highest level and I will file a complaint with the MGA and do everything in my power to have this casino lose its license.

How can it be that a casino gets a license from the MGA where in my opinion criminal activity prevails? Why aren't you notified somewhere? Sure, you would have had to read through it or agreed to it, but it's not that easy to keep ripping people off. If it's really about protecting players, creating an appropriate climate, allowing players to set limits, etc., there should also be a notice somewhere that you've violated the terms and conditions and can't pay out the money at all.

I was given the feeling all the time that I could pay out this amount (which I could even enter during the payout). It should rather be that you can not even make the payout then. Why can I even request a payout if I'm supposedly not entitled to the money anyway? Do you know what I mean?

An absolute cheek. Now I have my deposited money back as a balance and that's it. They could have told me this a few weeks before and not after three weeks, after I tried to contact support several times (live support was never available the whole time - what kind of "live" support is that, please?"). I'm sure the things that went on here won't please the MGA either. After all, there are certain criteria that have to be met and also rules that casinos with MGA license have to follow.

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DieWunderharke5000
Top Member

[solved] Four-digit amount is not paid out - bonus

10th Mar. 2022, at 09:26 pm CET#2
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Liked this post: Anonym
Have you played a game that is on the list of banned games? If so, you can save yourself any further trouble

Even the MGA will not help you. The only answer you will get is "You have agreed to the terms"


This is without question total crap and I understand how frustrated you are. Unfortunately, you will have no choice but to write it off as an apprenticeship. And in the end, you really did agree to the terms

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xcazinofreak

[solved] Four-digit amount is not paid out - bonus

10th Mar. 2022, at 09:42 pm CET#3
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Right. The Dog House was on the list. Nevertheless, I find it an absolute impertinence that the casinos "protect" themselves through such a clause. Rather, you should be able to see at any time that you have no real real money, but the money is completely expired. This is highly deceptive in my eyes.

There are simply far too few people taking action against this. How can it be that they don't inform me about it and on the one hand even ask for documents and give me a sure feeling that the payout is on its way? There you have to say from the beginning, sorry, they have violated the conditions or there must be a function that you can not even pay out the money. Doesn't make sense, does it? I could pay out money that is "not due" to me. You can't just successfully transfer 200,000 euros to your bank and then get the message or notification a few weeks later that you couldn't have paid it out at all, despite successfully submitting the transfer. Is damn contradictory and through these bonus conditions people are ripped off / deceived. I could have just as well continued to Deposit thousands of euros at a casino that gives me the feeling that I get a payout.

If I knew that I would not get the payout either way, I would never continue to deposit so much money. This is illegal and criminal and how can such a practice be tolerated by a government agency? For example, I should have been informed before playing The Dog House that I will lose xyz amount as soon as I play The Dog House, even if I agree to something somewhere. This is simply not fair. The players are not informed enough and are simply enticed to continue playing with the Bonus money, which in the end is no longer there anyway, as soon as you have played a game from the list. The money should no longer be in the account at the latest from that point on, or you should no longer be allowed to continue playing with it. Why should that be? It "exists" quasi then no more. It can't be used for anything anymore.

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R3hab
Expert

[solved] Four-digit amount is not paid out - bonus

11th Mar. 2022, at 10:52 am CET#4
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Agbs are the worst, and everyone sees it like you do, but there's not much you can do about it.

The casinos save so a bunch of money,pay them off for sure as a bonus lol
I wonder how often that happens^^

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Butterbrezel
Elite

[solved] Four-digit amount is not paid out - bonus

11th Mar. 2022, at 11:26 am CET#5
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From a purely emotional and logical point of view, you are of course right. Unfortunately, not from a purely technical point of view.

It is clear that the casino wants that. Fraud it would be only if it is net in the terms and conditions. So it's just annoying and of course n reason not to play there.

The effort with MGA can save you but, most casinos have these customer-hostile bonus conditions and it is so accepted.

Check the best in the future before the terms and conditions, then you can save it to Deposit at such crap casinos.

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Jubla2014
Top Member

[solved] Four-digit amount is not paid out - bonus

11th Mar. 2022, at 11:35 am CET#6
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I am very sorry for the thread creator that this happened to him, and I can completely understand that he is very disappointed and frustrated, and rightly so.

Of course, the casino acts according to its terms and conditions, and confiscates these wins.
There is nothing you can do about that, unfortunately.

I have already written in another thread that in a serious and good casino it is not possible at all to violate the respective bonus conditions.

All casinos that do not handle it this way are to be kicked into the garbage can in my opinion, regardless of whether they pay out in seconds or have any other positive feature.

Logically, one could argue, everyone is responsible out of self-interest to read everything carefully, what is prohibited or what game you are not allowed to play.
That is also correct.
But the list of prohibited games, for example, is sometimes so long that it is very easy to lose track.

For this, the respective casino can technically implement it very easily, so that you do not even get into such a situation.

I even go one step further, and am of the opinion that all casinos that do not implement this act highly morally reprehensible, almost criminal.

@xcazinofreak

Cheer up, learn from this.
Yes, it's an outrage to make you wait so long and then tell you that only your Deposit is "left".
Unbelievable!

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Caro
Expert

[solved] Four-digit amount is not paid out - bonus

12th Mar. 2022, at 09:41 am CET#7
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Jubla2014 wrote it great, the casino acted according to its Terms and Conditions and since the Bonus terms were violated, the casino has the right to cancel the wins.

This topic was closed

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