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SugarCasino: [solved] Credit unjustifiably reduced to 50€

Topic created on 08th Apr. 2023 | Page: 1 of 1 | Answers: 7 | Views: 962
paulausdemeck
Rookie

[solved] Credit unjustifiably reduced to 50€

8th Apr. 2023, at 04:04 pm CEST#1
1 Like

Liked this post: Avatar von Tobsens Tobsens
Hello,
i have played on 01.04.2023 with the free spins "Game of the week" over 500€. Sugar Casino has then cut after requesting my payout da s credit to 50€.
Correct would have been but according to
Bonus conditions would have been 150 €.


  • 2.9.4 The maximum win that you can accumulate and withdraw from the "Game of the Week!" promotion is 150 EUR (or its equivalent in any other currency)


However, Sugar Casino constantly refers to 2.1.4 which is wrong in my opinion.


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Paddington
Top Member

[solved] Credit unjustifiably reduced to 50€

8th Apr. 2023, at 05:25 pm CEST#2
0 Likes

Nobody has liked this post so far
Gammix halt.... You know it. Such similar posts there were here lately often! Maybe an admin can help you here. Otherwise helps only again and again the support write or threaten the Casino Guru to report etc..

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Muschmusch
Amateur

[solved] Credit unjustifiably reduced to 50€

8th Apr. 2023, at 05:37 pm CEST#3
0 Likes

Nobody has liked this post so far

SimonH wrote on 08.04.2023 at 17:25: Gammix halt.... You know it. There have been similar posts like this here more often lately! Maybe an admin here can help you. Otherwise helps only again and again the support write or threaten the casino guru to report etc..

Then you will be banned as a German player certainly directly haha if you refer to casino guru and on your right behaart.... 😃🤣

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gamble1
Legend

[solved] Credit unjustifiably reduced to 50€

8th Apr. 2023, at 10:57 pm CEST#4
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Muschmusch wrote on 08.04.2023 at 17:37:

Then you as a German player will definitely be banned directly haha if you refer to casino guru and hairs on your right.... 😃🤣

Let them just block him a right to the money he still has

To the problem actually has Gammix lately more and more often the impression aroused their own AGB's not to know or to let employees make the payments they do not know and with the help of a mod's here it has actually always worked out

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test123test

[solved] Credit unjustifiably reduced to 50€

9th Apr. 2023, at 02:54 am CEST#5
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Had the same problem with the welcome free spins last year. 250 euros were cut to 50 euros, although it is different in the bonus conditions. I persisted and the 5th or 6th attempt via chat it was then corrected without further feedback after a week. Hope that works for you too.

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RebellYell
Top Member

[solved] Credit unjustifiably reduced to 50€

9th Apr. 2023, at 11:00 am CEST#6
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Get in touch with Sabine from GJ! She has the possibility to clarify this with the manager of the casino.

I also had 2x the amount was simply shortened to 50 euros. I find very frightening when their own employees do not know the terms and conditions properly, or they know you and it is just tried to withhold money (in the hope that the player simply accepts it).

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Sabine
Experienced

[solved] Credit unjustifiably reduced to 50€

10th Apr. 2023, at 08:27 am CEST#7
1 Like

Liked this post: Avatar von gamble1 gamble1
Hello paulausdemeck. I wrote you a message via communicator.

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Sabine
Experienced

[solved] Credit unjustifiably reduced to 50€

17th Apr. 2023, at 02:23 pm CEST#8
0 Likes

Nobody has liked this post so far
Since the amount has been adjusted by the casino and paulausdemeck has received the payout, I am closing the thread.

This thread was closed

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