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Rizk: [solved] payout delayed due to re-verification

Topic created on 19th Apr. 2020 | Page: 1 of 1 | Answers: 3 | Views: 1,563
Mchammer

[solved] payout delayed due to re-verification

19th Apr. 2020, at 06:58 am CEST#1
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Hello dear community.I am already a little longer with Rizk and the first deposits - and withdrawals have also worked.Now that I had played again, I tried to withdraw a win of 849 euros.My bets and losses are about neutral if you add up everything.
Rizk now writes to me I should verify my account, ID and proof of address, etc.They have me then also due to play time limit me no longer log in, although I have never created.Now I could log back in and block the payout.I have as a test again 77 euros deposited and also with the payout I'm still waiting by trustly.The 849 euros went via bank transfer. No worries is also my account so everything is normal.Now they wrote an email that my documents are uploaded to my account and it takes 24 h to 48 h until they are checked.If no one should get in touch then I should get in touch.In addition, for 3 days no German and generally no customer service is available. I turn to you because I have not experienced something like this and thought that Rizk is relatively fair.
Would you take my case I would be very grateful. I also have screenshots etc of everything. Greetz

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Mchammer

[solved] payout delayed due to re-verification

19th Apr. 2020, at 07:18 am CEST#2
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Still short info I have deposited by immediate transfer from my account that runs on me, so everything easy to track.The block on both withdrawals is also in.Stands but nachwievor confirmation pending.Auszahlung of 849 euros was made on 14.04... This is still allegedly blocked due to the Verification process.Habe all documents and documents to docs@rizk and uploaded sent... Everything as wanted

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Caro
Expert

[solved] payout delayed due to re-verification

20th Apr. 2020, at 11:44 am CEST#3
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Hi Mchammer, have replied to you via Communicator. Greetings Caro

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Caro
Expert

[solved] payout delayed due to re-verification

22nd Apr. 2020, at 10:06 am CEST#4
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Mchammer is now verified and received his payout yesterday evening. Thus, the issue is resolved and can be closed

This topic has been closed

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