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Platincasino: [solved] Platincasino-support ignores my emails & keeps kicking me out of the chat for no reason

Topic created on 25th Jul. 2022 | Page: 1 of 1 | Answers: 6 | Views: 1,248
Marcolino

[solved] Platincasino-support ignores my emails & keeps kicking me out of...

25th Jul. 2022, at 06:29 pm CEST#1
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Good evening everyone,

I have been waiting for a very long time and honestly wanted to avoid writing this post, but now I have to share with you my bad experience regarding Platincasino.
Unfortunately, all my requests that I send to vip@platincasino.com are ignored for no reason and this has been going on for almost a week. I find it unacceptable to treat a customer, who by the way also has platinum status and deposits a lot, like this. I never ask for a bonus, always pay in good, unfortunately do not win anything, (even though no one can do anything about it) but such behavior should not be... In the chat I was told that I am entitled to a higher bonus without Deposit, because I deposit a lot and never ask for a bonus. I have seen nothing so far, but was nicely ignored for it.
Anyway, I hope that there is someone here who could help me in this matter, and maybe there is someone who could forward it to a superior of Platincasino, that would be very nice. Wish everyone a good evening and good luck furthermore!!!

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kleo7777
Experienced

[solved] Platincasino-support ignores my emails & keeps kicking me out of...

25th Jul. 2022, at 07:34 pm CEST#2
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😂😂da we can do together ! First I wrote Saturday no answer ok, today again nicely written to the support answer from Max: unfortunately no bonus available to crown still me with false name Angeschrieben 👍 Deposit amount in the last 14 days already in the four-digit range and no payout 😉You are therefore not alone

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Langhans
Expert

[solved] Platincasino-support ignores my emails & keeps kicking me out of...

25th Jul. 2022, at 08:03 pm CEST#3
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Liked this post: Avatar von Marcolino Marcolino, Avatar von Matara Matara
I would let the request run and if necessary ask again...in the best case to grab the bonus and me besides but already look for a new casino, if you want to play. With Platin it seems not to run well and you are rightly dissatisfied. There are so many others that are ok. Good luck.

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Langhans
Expert

[solved] Platincasino-support ignores my emails & keeps kicking me out of...

25th Jul. 2022, at 08:10 pm CEST#4
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https://www.gamblejoe.com/forum/online-casinos/allgemeines/platin-member-service--295708/

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Marcolino

[solved] Platincasino-support ignores my emails & keeps kicking me out of...

25th Jul. 2022, at 10:19 pm CEST#5
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kleo7777 wrote on 25.07.2022 at 19:34: 😂😂da we can do together ! First I wrote Saturday no answer ok, today again nicely written to the support answer from Max: unfortunately no bonus available to crown still me with false name Angeschrieben 👍 Deposit amount in the last 14 days already in the four-digit range and no payout 😉You are therefore not alone

Sad how to deal with customers, but thanks for the info 😊 good to know I'm not alone 🙈

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Marcolino

[solved] Platincasino-support ignores my emails & keeps kicking me out of...

25th Jul. 2022, at 10:21 pm CEST#6
1 Like

Liked this post: Avatar von Langhans Langhans

Langhans wrote on 25.07.2022 at 20:03: I would let the request run and if necessary ask again...in the best case to grab the bonus and me besides but already look for a new casino, if you want to play. With Platin it seems not to run well and you are rightly dissatisfied. There are so many others that are ok. Good luck.

Thanks for the link and your message 😊 Will probably look for another casino...

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Caro
Expert

[solved] Platincasino-support ignores my emails & keeps kicking me out of...

28th Jul. 2022, at 01:49 pm CEST#7
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Marcolino, while I was talking to the manager, received the bonus credit from the VIP team.

This topic was closed

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