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Platincasino: Platin deletes account and refuses payout

Topic created on 12th May. 2025 | Page: 1 of 1 | Answers: 5 | Views: 418
TS_AR
Visitor

Platin deletes account and refuses payout

12th May. 2025, at 04:57 pm CEST#1
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Hello dear community,

Perhaps you can help me with this. I opened an account with Platincasino.com a few days ago. I have also made several depositors via this account.

Yesterday I won a slightly higher amount and wanted to have it all paid out. I submitted the required documents and waited. I have now received two emails stating that

1. My payout has been canceled.

2. My account has been closed due to a breach of the terms and conditions.

The reason given was that I had several active accounts, but I knew nothing about them.

My question now is whether Platin is actually withholding the money I deposited or whether Platin is simply withholding my win. If it is as Platin says then the casino should have taken care that I could not have deposited in the first place. I have to get my deposited money back or not?

Many thanks in advance to all the answers!

This post has been translated automatically

gamble1
Icon

Platin deletes account and refuses payout

12th May. 2025, at 05:15 pm CEST#2
1 Like

Liked this post: Avatar von frapi07 frapi07

Hello TS_AR, welcome to the forum!


When you register with a casino, you must ensure that you comply with the terms and conditions. If you have already had an account, you should always contact support first and ask whether you were already registered or whether you can create a new account.
Checks are usually only carried out when payouts are made - given the number of players, an earlier check would hardly be feasible, as these are usually carried out manually.

The depositor may get their Deposit back, but usually only on request. I would therefore advise you to write an email to the support team first and describe the case.

If the casino's allegations are true, the win will be lost in any case.



This post has been translated automatically

frapi07
Legend

Platin deletes account and refuses payout

12th May. 2025, at 05:15 pm CEST#3
0 Likes

Nobody has liked this post so far

TS_AR wrote on 12.05.2025 at 16:57: Hello dear community,

Maybe you can help me with this. I opened an account with Platincasino.com a few days ago. I have also made several depositors via this account.

Yesterday I won a slightly higher amount and wanted to have it all paid out. I submitted the required documents and waited. I have now received two emails stating that

1. My payout has been canceled.

2. My account has been closed due to a breach of the terms and conditions.

The reason given was that I had several active accounts, but I knew nothing about them.

My question now is whether Platin is actually withholding the money I deposited or whether Platin is simply withholding my win. If it is as Platin says then the casino should have taken care that I could not have deposited in the first place. I have to get my deposited money back or not?

Many thanks in advance to all the answers!

Hello and welcome

It's a shame that you have to find out something like this. First of all: do the active accounts you were assigned exist? Have you registered with different e-mail addresses and perhaps forgotten them or can you rule out that this has happened?

Unfortunately, GJ currently has no contact with the Platincasino managers.

Regarding your other questions: unfortunately, no casino currently checks whether the player is allowed to Deposit or not.

This post has been translated automatically

TS_AR
Visitor

Platin deletes account and refuses payout

12th May. 2025, at 05:38 pm CEST#4
0 Likes

Nobody has liked this post so far

gamble1 wrote on May 12, 2025 at 5:15 pm:
Hi TS_AR, welcome to the forum!


When you sign up to a casino, you need to make sure you comply with the terms and conditions. If you have already had an account, you should always contact support first and ask whether you were already registered or whether you can create a new account.
Checks are usually only carried out when payouts are made - given the number of players, an earlier check would hardly be feasible, as these are usually carried out manually.

The depositor may get their Deposit back, but usually only on request. I would therefore advise you to write an email to the support team first and describe the case.

If the casino's allegations are true, the win will be lost in any case.




Hello gamble1,


Thank you for your quick reply!

Of course I didn't know that... but as they say: ignorance is bliss.

Nevertheless, I should at least get my depositors back. I have already written an email to the support team. But I haven't received a reply yet.

I will get back to you as soon as I have an answer

LG

This post has been translated automatically

TS_AR
Visitor

Platin deletes account and refuses payout

12th May. 2025, at 05:49 pm CEST#5
0 Likes

Nobody has liked this post so far

frapi07 wrote on May 12, 2025 at 5:15 pm:

Hello and welcome

It's a shame that you have to experience something like this. First of all, do the active accounts you were assigned exist? Have you registered with different e-mail addresses and perhaps forgotten them or can you rule out that this has happened?

Unfortunately, GJ currently has no contact with the Platincasino managers.

Regarding your other questions: unfortunately, no casino currently checks whether the player is allowed to Deposit or not.

frapi07 wrote on 12.05.2025 at 17:15:

Hello and welcome

It's a shame that you have to experience something like this. First of all, do the active accounts you were assigned exist? Have you registered with different e-mail addresses and perhaps forgotten them or can you rule out that this has happened?

Unfortunately, GJ currently has no contact with the Platincasino managers.

Regarding your other questions: unfortunately, no casino currently checks whether the player is allowed to deposit or not.

Hello Frapi07,


thank you for the quick reply!

I do have several email addresses. It is also possible that I registered on the site in the past and simply forgot about it..

However, I could not log in with any of the email addresses.

It shouldn't be too much trouble to prevent player accounts from being opened if they contain identical names and addresses etc. ....

I'll get back to you as soon as I (hopefully) receive an answer from support.

LG

This post has been translated automatically

frapi07
Legend

Platin deletes account and refuses payout

12th May. 2025, at 10:23 pm CEST#6
0 Likes

Nobody has liked this post so far
TS_AR wrote on May 12, 2025 at 5:49 pm:

Hello Frapi07,


thank you for the quick reply!

I do have several email addresses. It is also possible that I registered on the site in the past and simply forgot about it..

However, I could not log in with any of the email addresses.

It shouldn't be too much trouble to prevent player accounts from being opened if they contain identical names and addresses etc. ....

I'll get back to you as soon as I (hopefully) receive an answer from support.

LG

Okay, I would first make sure that the accusation is true. I don't know the best way to go about it here. Maybe ask Platin what email address was used and then log into that email and see if there are any old emails from Platin.

You may have registered there and then deleted your account. If this happens, you always have to go to support and ask if your account can be reactivated. This is done, for example, to prevent players from successfully claiming the Welcome bonus more than once.


It's certainly technically possible, but whether you want to is another question.

This post has been translated automatically

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