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Platincasino: Bonus Implemented but one part is missing, help

Topic created on 05th Aug. 2024 | Page: 1 of 1 | Answers: 4 | Views: 473
Bluese7en

Bonus Implemented but one part is missing, help

5th Aug. 2024, at 07:52 am CEST#1
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So I had won €12.66 from 60 bonus free spins without depositing.

The bonus wagering requirement was €12.66 x 40 = €506.4

I then got 5 cowboys on 50 cents.

In principle, it was clear to me that I would definitely walk out with +.

Then just before I met the turnover requirements ... I looked again to see how much I still had to turn over.
It was 5-10€ and I still had over 400€ in my account.

Of course, I converted the remaining 5-10€ and all of a sudden I only had 95€ left.

I wrote to support and hope I get my €400

This post has been translated automatically

T0uchTheSky
Elite

Bonus Implemented but one part is missing, help

5th Aug. 2024, at 10:00 am CEST#2
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Nobody has liked this post so far

Bluese7en wrote on 05.08.2024 at 07:52: So I had won 12,66€ from 60 bonus free spins without depositor.

Bonus wagering requirement was 12,66€ x 40 = 506,4€

I then got 5 cowboys on 50 cents.

In principle, it was clear to me that I would definitely walk out with +.

Then just before I met the turnover requirements ... I looked again to see how much I still had to turn over.
It was 5-10€ and I still had over 400€ in my account.

Of course, I converted the remaining 5-10€ and all of a sudden I only had 95€ left.

I wrote to support and hope I get my €400


Always the people who can't read the Bonus terms and conditions. You can only withdraw a maximum of 100 euros. When the wager was through, you probably played down another 5 euros from the 100 euros, so only 95 euros.

This post has been translated automatically

Malganes
Top Member

Bonus Implemented but one part is missing, help

5th Aug. 2024, at 01:22 pm CEST#3
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Nobody has liked this post so far

Bluese7en wrote on 05.08.2024 at 07:52: So I had won 12,66€ from 60 bonus free spins without depositor.

Bonus wagering requirement was 12,66€ x 40 = 506,4€

I then got 5 cowboys on 50 cents.

In principle, it was clear to me that I would definitely walk out with +.

Then just before I met the turnover requirements ... I looked again to see how much I still had to turn over.
It was 5-10€ and I still had over 400€ in my account.

Of course, I converted the remaining 5-10€ and all of a sudden I only had 95€ left.

I wrote to support and hope I get my €400


Probably not familiar with casinos for that long or have any experience with casinos? You could save yourself the trouble of contacting support.

You'll get the €95 and not your €400. Finished. You order a payout, but please don't get the idea of sending the money to a bank. And certainly not to the Sparkasse^^.

This post has been translated automatically

gamble1
Icon

Bonus Implemented but one part is missing, help

5th Aug. 2024, at 06:51 pm CEST#4
1 Like

Liked this post: Avatar von Butterbrezel Butterbrezel
An excerpt from the AGB's

If a player has not made a Deposit at Platincasino prior to receiving a No Deposit Bonus or No Deposit Free Spins, all bonus winnings are capped at a maximum amount of €200 (or the equivalent amount in other currency). Any wins in excess of this amount will be forfeited (including any amounts earned through subsequent play with the bonus winnings redeemed).

However, this limit only applies if the terms and conditions of the promotion do not state otherwise! For almost all free spins, the limit is capped at €100

And please don't get the idea of continuing to play with the €95 now - if you withdraw it, it will be canceled again. You must first withdraw everything once and then deposit it again so that the limit no longer applies

This post has been translated automatically

Bluese7en

Bonus Implemented but one part is missing, help

6th Aug. 2024, at 08:16 am CEST#5
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Nobody has liked this post so far
Thank you for your information

This post has been translated automatically

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