Hello Dear Community,
i have the following problem. I have an account with Wazamba and everything has actually gone well so far. Deposit no problem, Verification no problems, withdrawals were processed on time.
Now I was playing at Wazamba and all of a sudden an error came up. I was logged out. Then I wanted to log in again and then it said there account is frozen......
So I wrote to the support. There they told me that due to the policy Verwantortungsbewusstes play my account is permanently locked. I so the AGB's durchforstet and found nothing about it. No one can tell me what that is for a policy. It is now also not bad that they have frozen my account but I still have 1,400 € open withdrawals...
Now they told me I get a mail where it is then about my remaining balance. Now I'm afraid that the remaining balance really only refers to my 40 € and a few crushed.
Has anyone ever had the problem that one was simply blocked without warning and the reason was the verwantortungsbewusstes play???
Thanks for your help.
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Anonym
Former Member
Wazamba account locked
6th Aug. 2021, at 09:04 am CEST#2
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I can't help you but it sounds bad, I don't know the casino.
Hopefully you get your money
Dude123,
thank you very much. I also hope that they do not cross. I stay tuned and nerve so long until I have my money
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Anonym
verified
Former Member
Wazamba account locked
9th Aug. 2021, at 01:49 pm CEST#4
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kloni wrote on 05/08/2021 at 13:59: Hello Dear Community,
i have the following problem. I have an account with Wazamba and everything has actually gone well so far. Deposit no problem, Verification no problems, withdrawals were processed on time.
Now I was playing at Wazamba and all of a sudden an error came up. I was logged out. Then I wanted to log in again and then it said there account is frozen......
So I wrote to the support. There they told me that due to the policy Verwantortungsbewusstes play my account is permanently locked. I so the AGB's durchforstet and found nothing about it. No one can tell me what that is for a policy. It is now also not bad that they have frozen my account but I still have 1,400 € open withdrawals...
Now they told me I get a mail where it is then about my remaining balance. Now I'm afraid that the remaining balance really only refers to my 40 € and a few crushed.
Has anyone ever had the problem that one was simply blocked without warning and the reason was the verwantortungsbewusstes play???
Thanks for your help.
Have found in their terms and conditions only point 6.17 "Delay of withdrawals when checking the account"...
I'm going to guess that they would refer to that point...
The "responsible gaming" verbiage says nothing about any account closures...
Wazamba account locked
Nobody has liked this post so far
i have the following problem. I have an account with Wazamba and everything has actually gone well so far. Deposit no problem, Verification no problems, withdrawals were processed on time.
Now I was playing at Wazamba and all of a sudden an error came up. I was logged out. Then I wanted to log in again and then it said there account is frozen......
So I wrote to the support. There they told me that due to the policy Verwantortungsbewusstes play my account is permanently locked. I so the AGB's durchforstet and found nothing about it. No one can tell me what that is for a policy. It is now also not bad that they have frozen my account but I still have 1,400 € open withdrawals...
Now they told me I get a mail where it is then about my remaining balance. Now I'm afraid that the remaining balance really only refers to my 40 € and a few crushed.
Has anyone ever had the problem that one was simply blocked without warning and the reason was the verwantortungsbewusstes play???
Thanks for your help.
This post has been translated automatically
Wazamba account locked
Nobody has liked this post so far
Hopefully you get your money
This post has been translated automatically
Wazamba account locked
Nobody has liked this post so far
thank you very much. I also hope that they do not cross. I stay tuned and nerve so long until I have my money
This post has been translated automatically
Wazamba account locked
Nobody has liked this post so far
Have found in their terms and conditions only point 6.17 "Delay of withdrawals when checking the account"...
I'm going to guess that they would refer to that point...
The "responsible gaming" verbiage says nothing about any account closures...
This post has been translated automatically
Wazamba account locked
Nobody has liked this post so far
This post has been translated automatically