I have cancelled a withdrawal with 100 euros on 1.02.. And then continued to play with the function credit limit. I had set this to 100 euros and every time I came over this amount went away the excess of it. Until I have accumulated at the end 130 euros. I wanted to have that paid out. I'm waiting for it now since 01.02. drauf. The support tells me but that there is no payout
I have written every day, after hours or even the next day came then an answer. If I have replied to it, it was ignored. Only if I have answered again on it then from another person an answer came which answered in principle exactly the same and if I have written back then again, nothing came back. The game goes now since 03.02. so. I feel really fooled
And now explain to me what is wrong with it? I see my payout. Only what does player pending? I thought that one game is still open and then I opened all again and actually came at 2 games then 10ct refunded. But the status has not changed.
Have you already verified yourself? Have you uploaded your documents? Before that they don't pay a cent. Think that's what is meant by "player pending".
Have you verified yourself yet? So uploaded your documents? They don't pay a dime before that. Think that's what is meant by "player pending".
Yes, that is all done. The 100 euros that I canceled again, would have been paid out.
The answers I get are almost always like this...
""I have thoroughly checked your account, and apart from a withdrawal request for 100 EUR that was cancelled by you on 02/01/2022 08:23:34 GMT, there are no other relevant transactions.
In addition, your real money balance is 0.08 EUR.
Now I understand that this information that I and my colleagues have provided you may not meet your expectations, but unfortunately, this is the confirmation on your account statement from our side.
I hope this has helped to clarify!
But if there is anything else I can assist you with, just drop me a line as well.""
I don't understand. The money went from my balance and they can see from the screenshot that I have something in the payout.
Cancel also does not work. Comes a confirmation that it was credited to the account again, but that remains everything as it is.
Turbonino bad livechat and does not pay
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I have written every day, after hours or even the next day came then an answer. If I have replied to it, it was ignored. Only if I have answered again on it then from another person an answer came which answered in principle exactly the same and if I have written back then again, nothing came back. The game goes now since 03.02. so. I feel really fooled
And now explain to me what is wrong with it? I see my payout. Only what does player pending? I thought that one game is still open and then I opened all again and actually came at 2 games then 10ct refunded. But the status has not changed.
This post has been translated automatically
Turbonino bad livechat and does not pay
Nobody has liked this post so far
https://ibb.co/7vmr27h
https://ibb.co/HGfVNwk
Edit by Caro: Links inserted correctly
This post has been translated automatically
Turbonino bad livechat and does not pay
Nobody has liked this post so far
Have you already verified yourself? Have you uploaded your documents? Before that they don't pay a cent. Think that's what is meant by "player pending".
This post has been translated automatically
Turbonino bad livechat and does not pay
Nobody has liked this post so far
Yes, that is all done. The 100 euros that I canceled again, would have been paid out.
The answers I get are almost always like this...
""I have thoroughly checked your account, and apart from a withdrawal request for 100 EUR that was cancelled by you on 02/01/2022 08:23:34 GMT, there are no other relevant transactions.
In addition, your real money balance is 0.08 EUR.
Now I understand that this information that I and my colleagues have provided you may not meet your expectations, but unfortunately, this is the confirmation on your account statement from our side.
I hope this has helped to clarify!
But if there is anything else I can assist you with, just drop me a line as well.""
I don't understand. The money went from my balance and they can see from the screenshot that I have something in the payout.
Cancel also does not work. Comes a confirmation that it was credited to the account again, but that remains everything as it is.
This post has been translated automatically