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# Other Casinos #: Please help

Topic created on 20th Sep. 2019 | Page: 1 of 1 | Answers: 5 | Views: 1,989
Mega1973
Visitor

Please help

20th Sep. 2019, at 08:34 pm CEST#1
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Can you please advise me.... I have deposited in Nightrush Casino 400 euros with Trustly but what went wrong the money did not arrive in Casino.
But was debited from my account and on the bank statement is the Nightrush Grup.
The casino says that there was an error (in the transfer) and that they need to talk to the suport ...payment suporrt
I've been waiting for 1 week ... and nothing has happened...they said I had to wait because the suporrt has not yet contacted me.
I play ziehlich long many casinos never had a problem until now.

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Anonym

Please help

20th Sep. 2019, at 08:46 pm CEST#2
1 Like

Liked this post: Avatar von LaHaine95 LaHaine95
-Please go directly to the Trustly website.
- Open the contact form and describe the process.
- Write the Trustly transaction number from your bank statement and take a screenshot of the account booking.
- Please do this in English (or use Google translator)


I also had this recently in a casino as Trustly is having some problems at the moment and payments sometimes don't post.
I got a response within a few hours, but therefore please write in English, goes faster with the processing.

Either book you the manual immediately back to your bank account or arrange a posting to the casino account.

As long as you can specify a transaction number, everything will go well.

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Katharina2
Top Member

Please help

21st Sep. 2019, at 08:04 am CEST#3
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It is terrible how they deal with our money ! What remains are
excuses and a lot of trouble to get back the money that has been dangerously withheld
To get his money back. Disgusting.

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SunSun13
Amateur

Please help

21st Sep. 2019, at 10:10 pm CEST#4
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A week is intense. I waited two days. Is it now on it ?

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Mega1973
Visitor

Please help

22nd Sep. 2019, at 01:35 pm CEST#5
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They first said that the transfer (Trustly) was to blame....the money went to Nightrush Grup on the bank account.
After 3-4 days of talking with Trustly...they said that they can't find anything in system and that I should contact Nightrush Grup.
Now finally employee (suporrt) after a week... has seen the deposit...Monday 23.09 the story continues they want to check it with the payout in casino. The whole thing started on 15.09....


I wonder really if I get the money ..my 400 euros on Normalen way^^

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Mega1973
Visitor

Please help

26th Sep. 2019, at 05:21 pm CEST#6
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In the meantime, it's been 2 weeks that I'm waiting for my 400 euros.
They tell me in support that I must be...... it runs since 15.09

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