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# Other Casinos #: BIG5Casino does not verify my account.

Topic created on 24th Jul. 2020 | Page: 1 of 1 | Answers: 3 | Views: 1,170
SensatioN

BIG5Casino does not verify my account.

24th Jul. 2020, at 07:07 pm CEST#1
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Hello,
I have registered with BIG5Casino and have a withdrawal of €3000.
I have waited 18 days for my Verification without success.
First, after 24 hours I received an email that my verification account statement is older than 2 months.
As a result, I immediately sent a current one.
48 hours later I received a message that my bank card was missing on the front and back, although I had sent it from the beginning.
Absolute cheek.
Now I have waited 14 days for the last 2 documents to be verified, i.e. The pictures of the bank card.
I am always informed on Live Chat that the legal department is currently reviewing my documents and doing their best to close the case as soon as possible. I have not heard anything for 14 days. I also don't get any responses via email when I email and on live chat I get kicked out every time and it's right there with me that live chat is unavailable. With my buddy's account on this site the live chat is working fine.
It's a cheek to wait 18 days for confirmation, and as I've read on several forums, many players do this so this casino gets this trick out of almost everyone. One also wrote that he has been waiting for confirmation for 2 months and no one comes back to him,
For me it's about 3000 € that I need urgently, that's a lot of money for me.
I would like to thank you from the bottom of my heart if you could help me in any way.
Greetings
K. Schulze

This post has been translated automatically

BinGOLDiG
Expert

BIG5Casino does not verify my account.

25th Jul. 2020, at 09:44 pm CEST#2
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Unfortunately, gamblejoe has not listed this casino here, so my complaint only went to askgamblers online.... But your case is as good as solved, I think

This post has been translated automatically

BinGOLDiG
Expert

BIG5Casino does not verify my account.

1st Aug. 2020, at 10:50 pm CEST#3
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Update then looks like this:

Dear player,

please note that on July 7, 2020 we requested KYC documents from you because a standard check of your account detected a possible connection with another player's account that we have in our database.

According to the internal procedure, we have also requested the KYC documents from the linked account in order to evaluate the connection level and make a decision on the accounts.

As of today, the second account is not responding to our requests.

We are required by licensing requirements to comply with the rules within the 30-day timeframe given to each customer to review their account. However, if we do not receive a response from the possible linked account by August 6, 2020, we will hold your case pending the completion of the investigation and make a determination based on the information we have gathered to date.

In any case, you will be notified of the decision in writing accordingly.

Unfortunately, we are unable to make a decision on your account prior to this above date and thank you for your patience. Sincerely
,

Big5Casino Complaints Team


What more can I say?
This is completely out of the air! I only own this one account at big5 and today is the first time I have ever heard of this linking to a player account that most likely doesn't even exist!!!!
Accordingly, no one will contact me from there, i.e. no documents are available... And then????? And I can not even defend myself against it or what? In addition, this is not about a payout of free games, but about a win through a Deposit where I was simply attached a bonus that I did not even want to have! 😒

What should I do??? Help me out here please!!! Would appreciate any advice!!!

This post has been translated automatically

crystal_machmeth
Experienced

BIG5Casino does not verify my account.

1st Aug. 2020, at 11:25 pm CEST#4
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Register at Askgamblers and open a complaint with all the necessary evidence in screenshots.
Inform the Malta Gaming Authority by mail with evidence.

With such a brazen approach, I would contact any arbitration board online and complain publicly.

There are some of them on the Internet just search.

This post has been translated automatically

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