Yesterday I won 2100 € in the slot Midas. However, when I wanted to log back in later to withdraw the win, I got a message that my account was suspended. I immediately contacted support to clarify what had happened. Customer support told me that they had suspended my account because I appeared to have multiple accounts, which I do not. It is very suspicious that this happens just when I have won a large amount. Furthermore, I have had this account for a few weeks. Why didn't they block me earlier if I had multiple accounts where I haven't won large amounts yet?
Has anyone had a problem like this? Does anyone have any tips for me to get my win?
24Bettle, the company behind it is unfortunately the last juice store. Questionable how they can hold their MGA license until today. Best you report the whole thing to their ADR (ibas-uk(.)com). At the same time open a complaint at Guru, they don't really seem to react, but at least you increase the pressure and warn other players against this tactic. If nothing happens with their ADR, the next step would be a complaint to the MGA, which would also be important so that these scumbag casinos at some point finally get the license revoked.
CasinoReuber wrote on 08.05.2021 at 13:45: 24Bettle, the company behind it is unfortunately the last juice store. Questionable how they can even hold their MGA license until today. The best thing is to report the whole thing to their ADR (ibas-uk(.)com). At the same time open a complaint at Guru, they don't really seem to react, but at least you increase the pressure and warn other players against this tactic. If nothing happens with their ADR, the next step would be a complaint to the MGA, which would also be important so that these scumbag casinos at some point finally get the license revoked.
You don't seriously believe that the MGA will revoke the license of any casino because the casino treats its customers badly? XD as long as you pay the 25.000-40.000€ for the license decently, everything is good with the MGA
24bettle has suspended my account
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Yesterday I won 2100 € in the slot Midas. However, when I wanted to log back in later to withdraw the win, I got a message that my account was suspended. I immediately contacted support to clarify what had happened. Customer support told me that they had suspended my account because I appeared to have multiple accounts, which I do not. It is very suspicious that this happens just when I have won a large amount. Furthermore, I have had this account for a few weeks. Why didn't they block me earlier if I had multiple accounts where I haven't won large amounts yet?
Has anyone had a problem like this? Does anyone have any tips for me to get my win?
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24bettle has suspended my account
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Überdude
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24bettle has suspended my account
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CasinoReuber
You don't seriously believe that the MGA will revoke the license of any casino because the casino treats its customers badly? XD as long as you pay the 25.000-40.000€ for the license decently, everything is good with the MGA
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24bettle has suspended my account
Nobody has liked this post so far
Support just wrote me that their decision is final and that my account will remain locked.
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