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Omni Slots: [solved] Deposit not credited, casino talks its way out of it

Topic created on 06th Oct. 2022 | Page: 1 of 1 | Answers: 7 | Views: 1,494
Gehtdichnixan
Visitor

[solved] Deposit not credited, casino talks its way out of it

6th Oct. 2022, at 05:32 pm CEST#1
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Hello,

i deposited 20€ at this casino via Myfinity on 04.10 around 3pm
Money was debited from my bank account, the transaction is also clearly visible on my Myfinity account, but the money was never credited to my player account

Support only put me off and always gave other reasons for the delay. Now I got a mail from the support, because I asked by mail where my Deposit remains since I'm waiting for 2 days already, now they say I allegedly never deposited the money. I have already sent the support 2 days ago in the chat a receipt of the transfer from my bank account, I do not understand how they now come to tell me that I had never deposited?

20€ is not much but I'll do a devil and leave it like that because it's not true. I have a transfer receipt and I have a screenshot of the transaction on Myfinity and they claim I never deposited the money

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Anonym

[solved] Deposit not credited, casino talks its way out of it

6th Oct. 2022, at 07:54 pm CEST#2
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Sounds like a technical problem, something like that happens from time to time. With Trustly these problems were frequent, while it is rather a rarity with e-wallets.

Probably there will be a chargeback, this can take up to several weeks. If I were you, I would contact the support of Myfinity. In any case, your money will not have disappeared

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Gehtdichnixan
Visitor

[solved] Deposit not credited, casino talks its way out of it

6th Oct. 2022, at 09:24 pm CEST#3
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Hello,

Myfinity will not be able to do anything, I can see under transactions that it was transferred. Above the amount on Myfinity it also says that the total amount has been credited to the recipient's account. Omnislots has the receipt of the transfer from my bank photo

I personally like to Deposit money in other casinos through Myfinity, I have never had this problem and Omnislots claims that I have not deposited the money, which is not true

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Anonym

[solved] Deposit not credited, casino talks its way out of it

6th Oct. 2022, at 09:48 pm CEST#4
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Gehtdichnixan wrote on 06/10/2022 at 21:24: Hello,

Myfinity will not be able to do anything about it I can see under transactions that it has been transferred. Above the amount on Myfinity it also says that the total amount has been credited to the recipient's account. Omnislots has the receipt of the transfer from my bank photo

I personally like to Deposit money in other casinos through Myfinity, I have never had this problem and Omnislots claims that I have not deposited the money which is not true

Maybe prove the receipt from Mifinity to the casino instead of the posting from the bank account to Mifinity?

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Daniel89
Rookie

[solved] Deposit not credited, casino talks its way out of it

7th Oct. 2022, at 04:18 am CEST#5
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The same thing has already happened to me twice in two different casinos with the payment Provider Mifinity.

At Mifinity under the transactions I then made a screenshot of the transfer and contacted them by mail. After a few days, I then received a receipt from Mifinity and sent that again to the casino. I received the money back in a casino, but this took 2-3 weeks.

I think it's a technical problem in between, or you have closed the window too quickly after the payment.

Otherwise, this is a top payment provider that I use regularly.

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Caro
Expert

[solved] Deposit not credited, casino talks its way out of it

7th Oct. 2022, at 09:13 am CEST#6
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Liked this post: Avatar von Max_Bet Max_Bet
Heyhey, I have forwarded the thread to the manager. Let's see what he says, I'll keep you posted.

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Gehtdichnixan
Visitor

[solved] Deposit not credited, casino talks its way out of it

8th Oct. 2022, at 05:10 pm CEST#7
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Liked this post: Anonym
Hello all,

the issue has been resolved I have received a reply and the money will be transferred to my account. Apparently there was a technical problem

The thread can be closed. Thank you

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Caro
Expert

[solved] Deposit not credited, casino talks its way out of it

9th Oct. 2022, at 09:52 am CEST#8
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After the problem is solved, I will close the thread.

This thread was closed

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