I have to speak up and ask if anyone has ever had something similar.
I've been with Lapalingo for 2 years, had in the meantime a longer break.
Recently, I wanted to gamble a bit again and have just loaded something, a win also came with rum (not much, but so that you can be paid out). So I have made a withdrawal. Since I have changed the account in the meantime, I wanted to withdraw the money to this new account. Since I had used it to Deposit, this was also no problem. Simply selected the new account in the selection.
Now I have waited 1 1/2 weeks for the receipt of payment, but nothing came. Today I wrote to the live support (the email support does not answer at all) and it came out that the booking on my new account was supposedly rejected and therefore they have simply sent it to the old account. I don't have to say again that this account is no longer mine, so the money was sent to nirvana. (Oh, in addition, I had to verify the new account and show account statements before they released the whole thing for payment, why the whole thing if it is then sent to a completely different account...)
Now actually my question, can the casino do anything? Since I was told I should stay calm and create it already that I get the money, evt I just have to send the cancellation confirmation once.
What I wonder, however, may simply use the other account? Without consulting me?
Have me also already with the old bank in connection.... but there I was put off on Monday that I can talk to a responsible person.
Yes...I find it really questionable that they simply transfer without consultation to another account even if it is still deposited in the profile (you can not even manually delete it out)
Vllt has yes of you still ne idea, I have actually also no desire to wait forever for the money or to run after it...
Thank you and have a nice day.
This post has been translated automatically
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Former Member
Payment to terminated account
13th Feb. 2021, at 04:27 am CET#2
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Moin,
so, the good news first
Transfers that cannot be assigned to an account at the recipient bank are returned to the sender bank. How long this takes varies and depends on the banks involved - so the money is not simply gone
Of course, Lapalingo was pretty stupid and actually "may" not do so if you have specified a clear payment method; instead of simply a payment rauszuhauen, they could have simply contacted you in case of uncertainty - but ok, just runs under doof gelaufen
Payment to terminated account
Nobody has liked this post so far
I have to speak up and ask if anyone has ever had something similar.
I've been with Lapalingo for 2 years, had in the meantime a longer break.
Recently, I wanted to gamble a bit again and have just loaded something, a win also came with rum (not much, but so that you can be paid out). So I have made a withdrawal. Since I have changed the account in the meantime, I wanted to withdraw the money to this new account. Since I had used it to Deposit, this was also no problem. Simply selected the new account in the selection.
Now I have waited 1 1/2 weeks for the receipt of payment, but nothing came. Today I wrote to the live support (the email support does not answer at all) and it came out that the booking on my new account was supposedly rejected and therefore they have simply sent it to the old account. I don't have to say again that this account is no longer mine, so the money was sent to nirvana. (Oh, in addition, I had to verify the new account and show account statements before they released the whole thing for payment, why the whole thing if it is then sent to a completely different account...)
Now actually my question, can the casino do anything? Since I was told I should stay calm and create it already that I get the money, evt I just have to send the cancellation confirmation once.
What I wonder, however, may simply use the other account? Without consulting me?
Have me also already with the old bank in connection.... but there I was put off on Monday that I can talk to a responsible person.
Yes...I find it really questionable that they simply transfer without consultation to another account even if it is still deposited in the profile (you can not even manually delete it out)
Vllt has yes of you still ne idea, I have actually also no desire to wait forever for the money or to run after it...
Thank you and have a nice day.
This post has been translated automatically
Payment to terminated account
Nobody has liked this post so far
so, the good news first
Transfers that cannot be assigned to an account at the recipient bank are returned to the sender bank. How long this takes varies and depends on the banks involved - so the money is not simply gone
Of course, Lapalingo was pretty stupid and actually "may" not do so if you have specified a clear payment method; instead of simply a payment rauszuhauen, they could have simply contacted you in case of uncertainty - but ok, just runs under doof gelaufen
This post has been translated automatically
Payment to terminated account
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chilliy
The money will be credited back to your player account.
This post has been translated automatically