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DrückGlück: [unresolved] Payment is protracted

Topic created on 06th Apr. 2020 | Page: 1 of 1 | Answers: 7 | Views: 1,441
Fanylein2020

[unresolved] Payment is protracted

6th Apr. 2020, at 01:11 pm CEST#1
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Good day, maybe one can give us some advice! My husband has won 400 euros with push luck! We wanted to let us pay! The documents that are required we have sent felt 50 times! Each time something is wrong! First, the bank details are not correct! Then we are told that we would send a duplicate although it is the identity card!In their chat only English staff! Many email sent! If you have after 2 hours but times in the chat someone who can speak German is said after many back and forth now it looks good and the payment would only be checked in the finance department! But then again and again a day later it says again it would be missing! Am so annoyed sorry for the long text dear!

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upola
Legend

[unresolved] Payment is protracted

6th Apr. 2020, at 01:21 pm CEST#2
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I would not even ask in the chat, write an email and clarify the matter.

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Anonym

[unresolved] Payment is protracted

6th Apr. 2020, at 01:31 pm CEST#3
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The only advice I can give you is to send the documents as requested

There is nothing else you can do

The bank account to which the payment is to be made must (in most cases) be the same as the one to which the payment was made

What has already been confirmed or is to be confirmed?

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Fanylein2020

[unresolved] Payment is protracted

6th Apr. 2020, at 01:34 pm CEST#4
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Hi upola we have done several times as said that have everything Ausweiss, bank statement with address, bank card! But why do you keep writing we would have sent a duplicate! We are still quite new in Online Casinos but what happens to us here over almost a week we prefer to keep our hands off it! It is also taken our money then it should also be possible with wins also pay out quickly do not understand the whole!

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Fanylein2020

[unresolved] Payment is protracted

6th Apr. 2020, at 01:54 pm CEST#5
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The problem is that we have paid via Paysafecard and want the money but on the bank account because on Paysafecard no money is paid out!

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Fanylein2020

[unresolved] Payment is protracted

6th Apr. 2020, at 02:12 pm CEST#6
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The write every time something else first the bank data is not correct then now the ID card would be a duplicate I do not understand

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Fanylein2020

[unresolved] Payment is protracted

6th Apr. 2020, at 02:36 pm CEST#7
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Now we have received an email that the amount is paid out! Wait and see if it is so! Would yes time after 7 days of stress thank you

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Caro
Expert

[unresolved] Payment is protracted

22nd Apr. 2020, at 03:14 pm CEST#8
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Unfortunately, the user Fanylein2020 has not contacted me after several letters, so I will close the thread.

This topic was closed

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