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DrückGlück: [solved] Payout is not processed

Topic created on 12th Dec. 2022 | Page: 1 of 1 | Answers: 9 | Views: 1,145
Jacki

[solved] Payout is not processed

12th Dec. 2022, at 04:57 pm CET#1
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Hello,

My withdrawal is open since 09.12.2022 and is not processed even after multiple requests. I am already verified for a long time. On the website it is stated that withdrawals are processed within 11 hours... in the chat I also always get only the "standard answers"....

Maybe someone can help me here ?

Thanks and LG

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Anonym

[solved] Payout is not processed

12th Dec. 2022, at 04:59 pm CET#2
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How about the casino name???

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Jacki

[solved] Payout is not processed

12th Dec. 2022, at 05:00 pm CET#3
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Sorry, I should write to this 😀 it's about DrückGlück

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Anonym

[solved] Payout is not processed

12th Dec. 2022, at 05:17 pm CET#4
1 Like

Liked this post: Anonym

Jacki wrote on 12.12.2022 at 17:00: Sorry, I should write 😀 it's about DrückGlück

With DrückGlück it always takes up to 5 days.

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Jacki

[solved] Payout is not processed

12th Dec. 2022, at 05:19 pm CET#5
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Okay okay, thanks for the feedback. Then I wait again... and would otherwise get in touch again

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Anonym

[solved] Payout is not processed

12th Dec. 2022, at 05:22 pm CET#6
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Jacki wrote on 12/12/2022 at 4:57 pm: Hello,

My withdrawal is open since 09.12.2022 and is not processed even after multiple requests. I am already verified for a long time. On the website it is stated that withdrawals are processed within 11 hours... in the chat I also always get only the "standard answers"....

Maybe someone can help me here ?

Thanks and LG

Could you link the section with the 11 hours? This was already claimed last time, but it was new even for the moderators
-> https://www.gamblejoe.com/forum/casinobeschwerden/drueckglueck/auszahlung-noch-nicht-bearbeitet-315050/

In the following link you can see that there were more frequent delays regarding the payout time at DrückGlück last time
https://www.gamblejoe.com/forum/casinobeschwerden/drueckglueck/

In addition, you can see that has solved all problems, so you do not have to worry. You should still be patient, on the other hand there is the possibility to report to the moderators of the forum. Probably they have already taken note of your contribution

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Jacki

[solved] Payout is not processed

12th Dec. 2022, at 05:34 pm CET#7
1 Like

Liked this post: Anonym

Royal777 wrote on 12/12/2022 at 17:22

Could you link the section with the 11 hours? This was already claimed last time, however this was new even to the moderators
-> https://www.gamblejoe.com/forum/casinobeschwerden/drueckglueck/auszahlung-noch-nicht-bearbeitet-315050/

In the following link you can see that there were more delays regarding the payout time at DrückGlück recently
https://www.gamblejoe.com/forum/casinobeschwerden/drueckglueck/

In addition, you can see that has solved all problems, so you do not have to worry. You should still be patient, on the other hand there is the possibility to report to the moderators of the forum. Probably they have already taken note of your contribution

Thanks for your message
I just checked, in the terms and conditions under the item payouts is stated as follows


"Once you have submitted a withdrawal request, your request will initially be pending until midnight GMT of the following day. After that, your request will be forwarded to one of our accounts department who will make your withdrawal during the next business day, provided they have all the information required for the withdrawal. You may change or reverse your withdrawal request at any time until your withdrawal is completed and fully processed."

When asked in chat, they told me the processing time was 11 hours. This is the standard response I receive every time I contact customer service. I was told the following

For fully verified player accounts, we make every effort to process the requested withdrawal within 11 working hours.

If you feel that it is taking too long and you have not received any requests for additional information, I will connect you with a responsible representative.

LG

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Caro
Expert

[solved] Payout is not processed

13th Dec. 2022, at 11:01 am CET#8
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Hey Jacki, I have forwarded your thread to the manager. He looks or asks immediately times after.

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Caro
Expert

[solved] Payout is not processed

13th Dec. 2022, at 11:34 am CET#9
3 Likes

Liked this post: Anonym, Avatar von mowolum mowolum, Avatar von Saphira Saphira
Hey Jacki, your payout has just been processed. But please upload a new proof of address for the future, because you changed your address thank you!

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Caro
Expert

[solved] Payout is not processed

1st Feb. 2023, at 01:41 pm CET#10
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Nobody has liked this post so far
I assume that Jacki has received the payout, so I will close the thread.

This thread was closed

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