Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

DrückGlück: [solved] Payout and deposit problem

Topic created on 07th Feb. 2023 | Page: 1 of 1 | Answers: 6 | Views: 827
styles245

[solved] Payout and deposit problem

7th Feb. 2023, at 11:16 am CET#1
0 Likes

Nobody has liked this post so far
Hello,

Unfortunately I have two serious problems with drückglück.

First of all: I am already verified.

i made a Deposit on 28.01.2023 at 01:23 via Neteller which was not credited to my account.

But my Neteller account was debited. Today we have the 07.02.2023 and nothing happens. Email with screenshot of the transaction is already drückglück. Inquiries in Messenger end with standard answers that a specialist department is working with "high pressure" on it.

I run 10 days behind my money.

Likewise, I have since 04.02.2023 a payout on my Neteller account requested...also here does absolutely nothing.

In the same time I have already made two withdrawals in another casino and already received the money. Something is not right here...

This post has been translated automatically

Caro
Expert

[solved] Payout and deposit problem

7th Feb. 2023, at 11:33 am CET#2
1 Like

Liked this post: Anonym
Hey styles245, I have forwarded your thread to our contact at DrückGlück. I'll get back to you as soon as I hear back.

This post has been translated automatically

styles245

[solved] Payout and deposit problem

7th Feb. 2023, at 11:39 am CET#3
0 Likes

Nobody has liked this post so far
I am curious..the communication so far was simply disastrous but one should not give up hope..thanks anyway...

This post has been translated automatically

Caro
Expert

[solved] Payout and deposit problem

7th Feb. 2023, at 04:32 pm CET#4
2 Likes

Liked this post: Anonym, Avatar von refucs refucs
Hey styles245, the manager just told me that the payment team is already on the case. Please be patient a little longer, but I am confident that 1. your money will be credited to your account soon and 2. your payout will be released. I hope that the manager will get this sorted out this week

This post has been translated automatically

Caro
Expert

[solved] Payout and deposit problem

10th Feb. 2023, at 10:19 am CET#5
1 Like

Liked this post: Avatar von refucs refucs
Hey styles245, the manager just forwarded me the info that the money was credited to your player account yesterday and you have already requested a withdrawal. The withdrawal should be processed in the next few hours. Please give me a short feedback about it. Thank you

This post has been translated automatically

styles245

[solved] Payout and deposit problem

10th Feb. 2023, at 04:04 pm CET#6
1 Like

Liked this post: Avatar von denyo123 denyo123
Has worked so far. Have the balance paid out. Thank you for your help. For me DrückGlück has done. The money arrived, but the communication and support on the part of DrückGlück directly is simply bad.

This post has been translated automatically

Caro
Expert

[solved] Payout and deposit problem

10th Feb. 2023, at 04:11 pm CET#7
0 Likes

Nobody has liked this post so far
After the problem is solved, I will close the thread.

This thread was closed

This post has been translated automatically

Hot Topics20th May. 2024 at 05:19 am CEST

Miscellaneous
0
World
0
Sports betting
0
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately