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Casimba: Casimba has paid out only 1/3

Topic created on 13th Dec. 2020 | Page: 1 of 1 | Answers: 5 | Views: 1,999
Kosimo76

Casimba has paid out only 1/3

13th Dec. 2020, at 12:44 pm CET#1
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Hello all,

deposited 200 plus 200 bonus, never played over €5, bonus brought to 100% 3200 euros paid out.

After one day came the email that I violated paragraph 6 (over 5€gespielt).

After I have threatened the press etc.. Einzuschalten I got as good will 1300 €.

1900 € less than won.

Again email written but unfortunately this time without response

I would like to take action against this casino, does anyone have experience that can support me in the subject

I do not want to let this sit on me

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Anonym

Casimba has paid out only 1/3

13th Dec. 2020, at 01:19 pm CET#2
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Bonus buy made? Played Risk ladder? Used the respin feature? The fact that they offer you 1,300 euros is kind of obscure. Normally it's all or nothing.

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gamble1
Legend

Casimba has paid out only 1/3

14th Dec. 2020, at 03:11 pm CET#3
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Kanalmalocher wrote on 12/13/2020 at 1:19 pm: Bonus buy made? Played Risk ladder? Used the respin feature? The fact that they offer you 1,300 euros is kind of obscure. Usually it's all or nothing.

If someone threatens to go to the press or to post here is with some (even if the casino is possibly not to blame) simply the desire is not there on such a shit and then you try to keep the customer quiet so

Or let's assume the casino has done nothing wrong pay the customer out of goodwill 1300 € and if it becomes public you can say yes wait a minute we have even made this and that out of goodwill

Result Casino stands even better there other customers have a better feeling because they are so accommodating and the other customer stands there as a fool

Not so unwise to be accommodating

tE take the 1300 have after all 1100 € win basically has the previous speaker right you would have gotten nothing if the casino would not want to pay on a whim it is very likely that you have made a mistake

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needle34
Expert

Casimba has paid out only 1/3

14th Dec. 2020, at 04:25 pm CET#4
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The casino is top! Can only recommend it.

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Kosimo76

Casimba has paid out only 1/3

22nd Dec. 2020, at 06:11 pm CET#6
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Kanalmalocher wrote on 12/13/2020 at 1:19 pm: Bonus buy made? Played Risk ladder? Used the respin feature? The fact that they offer you 1,300 euros is kind of obscure. Usually it's all or nothing.

Hello everyone,

but unfortunately that is how I described it, and why should I give up the rest of the win.

If I Deposit money and lose it is OK, but if I win and only a part of my win is paid to me it is not OK.

I have always played under 5 euros, I also demanded to show me the spin where I supposedly spun over 5 euros (unfortunately nothing came out here)

In any case, I have now turned on Ecogra.


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Kleinkariert
Expert

Casimba has paid out only 1/3

22nd Dec. 2020, at 07:02 pm CET#7
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Kosimo76 wrote on 12/22/2020 at 18:11
Hello everyone,

but unfortunately that is how I described it, and why should I give up the rest of the win.

If I Deposit money and lose it is OK, but if I win and only a part of my win is paid out it is not OK.

I have always played under 5 euros, I also demanded to show me the spin where I supposedly spun over 5 euros (unfortunately nothing came out here)

In any case, I have now turned on Ecogra.

Then you can only wait for the answer. If you are sure that you have not violated anything you will get right, but we know from the past that the casino defines bet differently than the player.

If a player buys free spins for 100 € on 1 €, he sometimes thinks that he has not broken 5 € rule because the free spins are on 1 € bet. The casino, on the other hand, thinks that any action that costs more than €5 is a violation, which means you can exceed that even with the Gamble feature (e.g. Risk Ladder).

If you have not done all this, then I hope you get your money. Maybe you can report positively in a few weeks. Because the arbitration offices are all not so fast.

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