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Casimba: Casimba Chat - Curious Organization

Topic created on 20th Mar. 2019 | Page: 1 of 1 | Answers: 2 | Views: 1,492
Knochen
Elite

Casimba Chat - Curious Organization

20th Mar. 2019, at 08:05 pm CET#1
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The following happened today at Casimba Casino. I received an email from Casimba Casino that I was credited ten free spins for the slot "Grim Muerto". Lately I don't play at all and ignored the No Deposit offers for 2 weeks, but today I'm sick and bored. At the casino I noticed that Grim Muerto is a Play n Go slot. I have not been able to open games from this Provider for quite some time due to my broken graphics card. Therefore, I just went to the chat to ask if they could possibly credit me the free spins in another slot. By the way, I would have had absolutely no problem with that if that wasn't possible (which it ultimately wasn't).

The first employee answered my question in English in German and asked me for my full name, date of birth and address. While I was still typing these in, the employee left the chat. I sent the message anyway and about a minute later another employee came. This one did not respond further and left the chat again. I asked again, whereupon another employee entered the chat, in the meantime already the third. I told him my problem again, whereupon he answered in English with "One moment please". About 5 minutes later he left the chat without another word. Again some time later the first employee entered the chat again and asked me what he could do for me. I described my problem to him again and he replied that unfortunately he could not rewrite the free spins. So I wished a good evening and left the chat

I was not particularly annoyed by this way, since it was only about 10 FS. But overall, the organization of the Live Chat seems to be a bit off

Edit: Almost 10 minutes later, I had closed the chat long ago but forgot to leave the page, I got another tone as a notification for the chat by the way. Included was only the obligatory message that I should contact the chat again at any time in case of problems

This post has been translated automatically

Blubbo33
Elite

Casimba Chat - Curious Organization

21st Mar. 2019, at 09:48 am CET#2
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So I can personally say nothing bad about the support, maybe they did not understand what you wanted from the?
Your request is also a bit strange to be honest.

This post has been translated automatically

Knochen
Elite

Casimba Chat - Curious Organization

21st Mar. 2019, at 07:03 pm CET#3
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Blubbo33 wrote on 21/03/2019 09:48: So I can personally say nothing bad about the support, maybe they did not understand what you wanted from the?
Your request is also a bit strange to be honest .

Maybe not everyday but certainly not difficult to understand. I had 10 active free spins on a game and wanted to exchange them for 10 free spins with another provider. This is not exactly complicated. I just don't understand that it takes 3 chat employees, where the first one answers in German and the third one doesn't, where the second one leaves the chat without writing a sentence and at the end the first one answers again. It is certainly not a tragic case of miserable support but why such a request takes 15 minutes in the end is questionable. Especially since the first employee gave me the answer at the end that this is not possible, which was perfectly okay

This post has been translated automatically

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