i tried to Deposit in this casino on 03/03/2021 via Trustly (Worked smoothly before) and on the first try the process of Trustly broke down for no reason.
When I tried again, I got as far as confirming the bank transfer and the money was debited, however, it was not completed at the operator, the money thus did not arrive my player account
So I went to the chat at CashiMashi and there they said it goes up to 48H hours in such cases, then the money should be booked. As you can see, today is 22.03. and my money is still somewhere in the nowhere
The support of CashiMashi wanted in the meantime many different documents from me, account statement where the payment is to be seen, transfer confirmation of my bank, in the meantime the problem was pushed on Trustly and I should clarify with them, then they felt responsible again
As a last result of CM I now received a response from Trustly, in which is described as in the OrderID 249XXXXXXXXXX no money flowed
The Order ID has 10 digits,
If I file a complaint directly with Trustly, you need the Order ID = 10-digit reason for payment in the remittance slip
In the case of my payment referred to, the Or ID is not 249XXXXXXX but 250XXXXXXX.
The whole thing currently looks to me as if Cashi Mashi is looking here completely at the wrong payment, which I have also told the support again
With every other operator, where I had such a topic before, something like that was solved within 1-2 days. Here I have given up hope in the meantime. Probably there are no phones at CM in support to call a business partner (service Provider Trustly) briefly and solve the mystery
Note that in the future with your payments in this casino, if you do not want trouble, no bank deposit
Without wanting to take the casino in protection. I have also paid out several times via Trustly and can unfortunately not share this experience with you.
@Narkaz: I have never had any problems with Trustly with other deposits and withdrawals
Only with this one it was like that. And the end result at the casino was that they had looked in a wrong order ID and said the money was not debited from my account - despite account statement
The whole thing was now solved by Trustly itself and that within two hours, although I was also told there that this is actually not your responsibility, since the operator is responsible here. With my order ID, they were able to find the payment and refunded it to me immediately
The case is closed for me, the customer service at CashiMashi continues to be poor
With that I close the case and thanks for the quick help @Julian
[solved] Cashi Mashi embezzles 100 euro deposit
Nobody has liked this post so far
i tried to Deposit in this casino on 03/03/2021 via Trustly (Worked smoothly before) and on the first try the process of Trustly broke down for no reason.
When I tried again, I got as far as confirming the bank transfer and the money was debited, however, it was not completed at the operator, the money thus did not arrive my player account
So I went to the chat at CashiMashi and there they said it goes up to 48H hours in such cases, then the money should be booked. As you can see, today is 22.03. and my money is still somewhere in the nowhere
The support of CashiMashi wanted in the meantime many different documents from me, account statement where the payment is to be seen, transfer confirmation of my bank, in the meantime the problem was pushed on Trustly and I should clarify with them, then they felt responsible again
As a last result of CM I now received a response from Trustly, in which is described as in the OrderID 249XXXXXXXXXX no money flowed
The Order ID has 10 digits,
If I file a complaint directly with Trustly, you need the Order ID = 10-digit reason for payment in the remittance slip
In the case of my payment referred to, the Or ID is not 249XXXXXXX but 250XXXXXXX.
The whole thing currently looks to me as if Cashi Mashi is looking here completely at the wrong payment, which I have also told the support again
With every other operator, where I had such a topic before, something like that was solved within 1-2 days. Here I have given up hope in the meantime. Probably there are no phones at CM in support to call a business partner (service Provider Trustly) briefly and solve the mystery
Note that in the future with your payments in this casino, if you do not want trouble, no bank deposit
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[solved] Cashi Mashi embezzles 100 euro deposit
Nobody has liked this post so far
Without wanting to take the casino in protection. I have also paid out several times via Trustly and can unfortunately not share this experience with you.
Good luck
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[solved] Cashi Mashi embezzles 100 euro deposit
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[solved] Cashi Mashi embezzles 100 euro deposit
Nobody has liked this post so far
Unfortunately this is of no use Julian, if you leave yourself a message via Communicator, it would be better if you leave him/her a message
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[solved] Cashi Mashi embezzles 100 euro deposit
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Dutch78
Oops, very thoughtful of you
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[solved] Cashi Mashi embezzles 100 euro deposit
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Julian
That's how I came to you
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[solved] Cashi Mashi embezzles 100 euro deposit
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@Narkaz: I have never had any problems with Trustly with other deposits and withdrawals
Only with this one it was like that. And the end result at the casino was that they had looked in a wrong order ID and said the money was not debited from my account - despite account statement
The whole thing was now solved by Trustly itself and that within two hours, although I was also told there that this is actually not your responsibility, since the operator is responsible here. With my order ID, they were able to find the payment and refunded it to me immediately
The case is closed for me, the customer service at CashiMashi continues to be poor
With that I close the case and thanks for the quick help @Julian
This post has been translated automatically
[solved] Cashi Mashi embezzles 100 euro deposit
Nobody has liked this post so far
This topic was closed
This post has been translated automatically