Boom Casino: 2000 euros deposited - unfortunately, they were not posted to the account. Is the money gone?
Topic created on 25th Jan. 2021 | Page: 1 of 1 | Answers: 8 | Views: 1,366
Anonym
Topic Creator
Former Member
2000 euros deposited - unfortunately, they were not posted to the account. Is...
25th Jan. 2021, at 09:39 am CET#1
0 Likes
Nobody has liked this post so far
Hello everyone, I have deposited on 06.01.2021 2000 euros. Unfortunately, these were not displayed on the account
The support put me off and said that there was a technical problem and you book the 2000 euros soon on my account
Now I'm waiting for 3 weeks for this amount and after 15 chat with support my money is not posted to the account
Is this fraud? I am in despair...
EVERY DAY ONLY THIS ANSWER FROM ALL EMPLOYEES:
Schmitt (09:40)
Thanks for waiting.
I can see that the Deposit from the payment gateway is pending, which is why it was not added to the account. We apologize for any inconvenience this may have caused.
I will now escalate this and the relevant team will work on it and find a solution so you can deposit without any further issues.
We will let you know via email as soon as we have an update on this. We really appreciate your patience.
In Germany, the money is debited from Klarna, Klarna is not active in Malta, so the money is transferred to the Dutch financial service Provider Adyen, which then transfers it to the casino. There are difficulties every now and then.
But as long as you are not yet known to me a case.
This post has been translated automatically
Anonym
Topic Creator
Former Member
2000 euros deposited - unfortunately, they were not posted to the account. Is...
25th Jan. 2021, at 10:47 am CET#5
0 Likes
Nobody has liked this post so far
Too bad. It is already available at BoomCasion. They just don't want to or can't transfer it to me. I need help
This post has been translated automatically
Anonym
Former Member
2000 euros deposited - unfortunately, they were not posted to the account. Is...
25th Jan. 2021, at 10:51 am CET#6
0 Likes
Nobody has liked this post so far
Immoliker wrote on 25.01.2021 at 10:21 am: Directly via BoomCasino with instant bank transfer.
It may be that the money really has not arrived at the casino, but is hanging somewhere at Sofortüberweisung.
I would advise you to contact the Provider "Sofortüberweisung" (www.sofort.de) directly.
Either call them right away, or use the contact form to enter the transaction number that you can find on your bank statement.
Hope that clears up quickly, or it may be that the money then booked back to your account.
Sometimes it may be better not to Deposit as you 2000 € at once, but just 4 x 500 €, because there are any payment interruptions or errors more often and then not always all the money is gone immediately.
2000 euros deposited - unfortunately, they were not posted to the account. Is...
Nobody has liked this post so far
The support put me off and said that there was a technical problem and you book the 2000 euros soon on my account
Now I'm waiting for 3 weeks for this amount and after 15 chat with support my money is not posted to the account
Is this fraud? I am in despair...
EVERY DAY ONLY THIS ANSWER FROM ALL EMPLOYEES:
Schmitt (09:40)
Thanks for waiting.
I can see that the Deposit from the payment gateway is pending, which is why it was not added to the account. We apologize for any inconvenience this may have caused.
I will now escalate this and the relevant team will work on it and find a solution so you can deposit without any further issues.
We will let you know via email as soon as we have an update on this. We really appreciate your patience.
This post has been translated automatically
2000 euros deposited - unfortunately, they were not posted to the account. Is...
Nobody has liked this post so far
This post has been translated automatically
2000 euros deposited - unfortunately, they were not posted to the account. Is...
Nobody has liked this post so far
This post has been translated automatically
2000 euros deposited - unfortunately, they were not posted to the account. Is...
Nobody has liked this post so far
In Germany, the money is debited from Klarna, Klarna is not active in Malta, so the money is transferred to the Dutch financial service Provider Adyen, which then transfers it to the casino. There are difficulties every now and then.
But as long as you are not yet known to me a case.
This post has been translated automatically
2000 euros deposited - unfortunately, they were not posted to the account. Is...
Nobody has liked this post so far
This post has been translated automatically
2000 euros deposited - unfortunately, they were not posted to the account. Is...
Nobody has liked this post so far
It may be that the money really has not arrived at the casino, but is hanging somewhere at Sofortüberweisung.
I would advise you to contact the Provider "Sofortüberweisung" (www.sofort.de) directly.
Either call them right away, or use the contact form to enter the transaction number that you can find on your bank statement.
Hope that clears up quickly, or it may be that the money then booked back to your account.
Sometimes it may be better not to Deposit as you 2000 € at once, but just 4 x 500 €, because there are any payment interruptions or errors more often and then not always all the money is gone immediately.
This post has been translated automatically
2000 euros deposited - unfortunately, they were not posted to the account. Is...
Liked this post: Anonym,
Sarkasto
Respect that you can still argue so calmly.
Would also advise you to contact the IMMEDIATE customer service. And that with emphasis!
This post has been translated automatically
2000 euros deposited - unfortunately, they were not posted to the account. Is...
Nobody has liked this post so far
This post has been translated automatically
2000 euros deposited - unfortunately, they were not posted to the account. Is...
Nobody has liked this post so far
To the payment Provider of course, enter the payment method in google and call or write to customer service about it.
It is best to have your account statement ready so that you can give them the number, they can then see what the problem is.
This post has been translated automatically