Description: Were mega good free spins with the new big bass variant, unfortunately the payout suddenly turns out to be very complicated, normally all payouts went within seconds so far, and this time the win is higher and there is only trouble with the payout
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44 Comments to: Big Bass Hold & Spinner: My highest free game win so far - Total win: 6666x
We would like to comment on the comments here, as there is a lot going in the wrong direction and the participants in the discussion do not have all the information about the case.
1.... Haserocker initiated the payouts for us on January 3rd. As you know, we carry out a manual check for such large amounts.
2. This manual check revealed that we found some player accounts in our system that were very similar to the one used by Haserocker. Here we are talking about similarities in names, addresses, emails and phone numbers. As you know, we do not allow multiple accounts. That's why we requested some documents from Haserocker on January 4 to rule this out.
3. Haserocker provided the documents on January 4, and we accepted the documents and initiated the payouts on January 5. These then reached Haserocker on 6.1.
Thank you very much for your understanding.show more
You can check the documents when setting up a player account, but certainly not every time you make a withdrawal. Your system should be able to recognize multiple accounts as soon as they are set up. After all, everyone only has... one ID number.show more
@Tigerbaby2004: No ID cards are requested during registration. You know that too. You do not have to enter your ID number during registration.
Yes, our systems are fit enough to recognize multiple accounts, and we find enough on any given day.... However, where there is a suspicion of multiple accounts, we have to check them out of our own interest. This was approved for us by the gambling authority during the licensing process.show more
In such cases, the gambling authorities should be informed so that they can be stopped. The delaying tactics for larger sums are completely unacceptable and the justifications are hypocritical.
@StarGames_Official: No suspicion. I speak from experience. Larger payouts are always delayed with you. Incidentally, it is not your job to check cash flows. There are banks and tax offices in Germany for that. It may be different in Malta. Otherwise,... please refer to the relevant passage in German gambling law. At most, these are your own laws, but not state regulations. Incidentally, this is about payouts. In the case of licensed casinos, no amount can be suspicious in any way. Depositors would be a different matter, but as they are limited to €1,000, they should not be relevant either.show more
We are not only obliged to comply with the gambling laws, but also with the money laundering laws. These stipulate that we check higher amounts.
Imagine we don't check a depositor and it turns out that we as a company have transferred a €10,000 win to a player who ends up being a criminal and working with terrorists. Would you like to play with such a provider? Regardless of the fact that we would then appear everywhere in the news with this information...
"It would be different for depositors, but as they are limited to €1,000"
Depositors are no longer limited to €1,000. Players can increase their limits at certain casinos and betting providers to over €1,000.show more
@StarGames_Official: I would like to quote the passage from the Gambling Act that obliges you to check the origin of the funds. The Money Laundering Act is not relevant for you at all as you are based abroad.
You are welcome to check players who are... allowed to deposit more than €1,000, but not those with the €1,000 limit. Nobody only launders €1,000 a month. And as I said. The tax authorities and banks are responsible for such checks here, not any companies based abroad. You have nothing to investigate here.show more
The Money Laundering Act is relevant for us, as we carry out transactions with German customers in both directions. No matter where our company is based. Feel free to ask BaFin
@StarGames_Official: It's all flimsy. You said it yourself. When it comes to payouts, you are supposedly suddenly interested in the origin of the money
Money.
However, I have never read here that the origin of the money is checked for depositors.... Incidentally, you still haven't sent the passage from the Gambling Act that obliges you to carry out checks. Have you ever heard of someone having to show proof of income in a stationary casino or gambling hall? I have not. It won't be any different in online casinos. And if they do, they have made up the law themselves.show more
People don't break yourselves, put Revolut to a wallet bank from Lithuania and you can even have your salary paid on it and then you can buy crypto directly and then deposit it into Stake. Max. 10min depositor and... withdrawals. You also get a Debit Visa card where you can withdraw your money at any time. There is nothing better...show more
@Chewi: Ah, ok. I've already had that with them for amounts over €100. I drew my conclusions from that. After all, we are all verified and gambling legally.
This is due to the amount of the win I have also had such extreme difficulties with the payout for 9 months that I only play free spins wins from promotions there and deposit nothing anymore.vegas, StarGames, Pokerstars, gambled... and all of a sudden they wanted the most bizarre request of ID next to face plus current promotion page of StarGames or payout request date on paper totally banal things so that I have not done this anymore and will not do it unless Nen Dussi comes to the payout and especially every sending of document files no matter what always takes about 5-11 days processing sinceshow more
Awesome and that at StarGames! I hardly ever win anything there...I've been burning money there for the last few days and you don't even get free spins most of the time. But it's nice to see that you can win... something there after all. Congratulationsshow more
there are just as almost expected payout difficulties because unfortunately like so many other casinos now artificially pull out and make with all sorts of measures on stalling scam, so that you pull the payout back again and... continue playing, in contrast to other where payouts up to 500 euros work within seconds, I'm waiting three days now that they finally process the payoutshow more
@Haserocker: yes Dirty scam Extremely shabby If you have such difficulties ... so with me that is also the case I help there when I say to my girlfriend comes what wolle of 2.5 I apply for 2,000 to pay out and then 100 €, 100 €, 50 €, 50 € the... rest I daddel anyway and say no matter what comes I pay out the 2,000 thousand ..! and then I do that too Because I said so!!! I'll do it tooshow more
thank you I would wait for today before I would take advantage of the help? I made a new verification yesterday, and at least wanted to wait for the specified 24h processing time
Amy1984, 
bigbig, 
Chewi, 
debbiedance91, 
Fatally, 
garfield68, 
kLiK1337, 
needle34, 
Pjay361, 
roccoammo11, 
Schlumpi1010, 
Tigerbaby2004, 
Tobsen, 
XXLEONIDASXX
44 Comments to: Big Bass Hold & Spinner: My highest free game win so far - Total win: 6666x
write a commentGudrun0309
This comment has been translated automatically
StarGames_Official
We would like to comment on the comments here, as there is a lot going in the wrong direction and the participants in the discussion do not have all the information about the case.
1.... Haserocker initiated the payouts for us on January 3rd. As you know, we carry out a manual check for such large amounts.
2. This manual check revealed that we found some player accounts in our system that were very similar to the one used by Haserocker. Here we are talking about similarities in names, addresses, emails and phone numbers. As you know, we do not allow multiple accounts. That's why we requested some documents from Haserocker on January 4 to rule this out.
3. Haserocker provided the documents on January 4, and we accepted the documents and initiated the payouts on January 5. These then reached Haserocker on 6.1.
Thank you very much for your understanding. show more
This comment has been translated automatically
Tigerbaby2004
10th Jan. 2024 at 12:00 pm CETThis comment has been translated automatically
StarGames_Official
Yes, our systems are fit enough to recognize multiple accounts, and we find enough on any given day.... However, where there is a suspicion of multiple accounts, we have to check them out of our own interest. This was approved for us by the gambling authority during the licensing process. show more
This comment has been translated automatically
Tigerbaby2004
7th Jan. 2024 at 07:06 pm CETThis comment has been translated automatically
StarGames_Official
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Tigerbaby2004
10th Jan. 2024 at 11:55 am CETThis comment has been translated automatically
StarGames_Official
"Incidentally, it is not your job to check cash flows."
Yes, it is.
"Otherwise, I would ask for the relevant passage in German gambling law. At most, these are your own laws,... but not state regulations."
We have already discussed this with you in the forum thread. After we sent you the laws, you no longer replied.
Here is the German Money Laundering Act for you to read: https://dejure.org/gesetze/GwG
We are not only obliged to comply with the gambling laws, but also with the money laundering laws. These stipulate that we check higher amounts.
Imagine we don't check a depositor and it turns out that we as a company have transferred a €10,000 win to a player who ends up being a criminal and working with terrorists. Would you like to play with such a provider? Regardless of the fact that we would then appear everywhere in the news with this information...
"It would be different for depositors, but as they are limited to €1,000"
Depositors are no longer limited to €1,000. Players can increase their limits at certain casinos and betting providers to over €1,000. show more
This comment has been translated automatically
Tigerbaby2004
10th Jan. 2024 at 02:49 pm CETYou are welcome to check players who are... allowed to deposit more than €1,000, but not those with the €1,000 limit. Nobody only launders €1,000 a month. And as I said. The tax authorities and banks are responsible for such checks here, not any companies based abroad. You have nothing to investigate here. show more
This comment has been translated automatically
StarGames_Official
The Money Laundering Act is relevant for us, as we carry out transactions with German customers in both directions. No matter where our company is based. Feel free to ask BaFin
This comment has been translated automatically
Tigerbaby2004
10th Jan. 2024 at 04:48 pm CETMoney.
However, I have never read here that the origin of the money is checked for depositors.... Incidentally, you still haven't sent the passage from the Gambling Act that obliges you to carry out checks. Have you ever heard of someone having to show proof of income in a stationary casino or gambling hall? I have not. It won't be any different in online casinos. And if they do, they have made up the law themselves. show more
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Kosovar89
6th Jan. 2024 at 03:35 pm CETThis comment has been translated automatically
Haserocker
7th Jan. 2024 at 05:08 pm CETThis comment has been translated automatically
Tigerbaby2004
10th Jan. 2024 at 02:50 pm CETThis comment has been translated automatically
Bonusbaron
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Haserocker
6th Jan. 2024 at 12:35 pm CETThis comment has been translated automatically
Haserocker
7th Jan. 2024 at 05:09 pm CETThis comment has been translated automatically
H****e
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Chewi
6th Jan. 2024 at 06:57 am CETThis comment has been translated automatically
Tigerbaby2004
6th Jan. 2024 at 09:50 am CETThis comment has been translated automatically
Chewi
7th Jan. 2024 at 07:30 pm CETThis comment has been translated automatically
Tigerbaby2004
8th Jan. 2024 at 07:50 am CETThis comment has been translated automatically
ren812
6th Jan. 2024 at 12:43 am CETThis comment has been translated automatically
bigbig
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harlekin
5th Jan. 2024 at 07:39 pm CETThis comment has been translated automatically
Rasmik12
5th Jan. 2024 at 07:07 pm CETCongratulations
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Whilm
5th Jan. 2024 at 05:30 pm CETThis comment has been translated automatically
Pjay361
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Haserocker
5th Jan. 2024 at 04:50 pm CETThis comment has been translated automatically
Haserocker
5th Jan. 2024 at 04:52 pm CETThis comment has been translated automatically
Pjay361
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Haserocker
5th Jan. 2024 at 06:32 pm CETThis comment has been translated automatically
XXLEONIDASXX
5th Jan. 2024 at 01:30 pm CETThis comment has been translated automatically
Haserocker
5th Jan. 2024 at 03:07 pm CETThis comment has been translated automatically
Pjay361
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Pjay361
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wettibernd
5th Jan. 2024 at 12:54 pm CETThis comment has been translated automatically
Sascha85
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Haserocker
5th Jan. 2024 at 12:00 pm CETThis comment has been translated automatically
myring42
5th Jan. 2024 at 11:31 am CETThis comment has been translated automatically
Arschi
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Tigerbaby2004
5th Jan. 2024 at 10:29 am CETThis is how the year can start.
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Julian
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moralischverwerflich
Contact GambleJoe here, they can help you. StarGames is represented here.
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