the week before last I paid out 1600 euros, the balance was also on the wallet, then I wanted to buy something the money was also deducted but the Dealer did not get the money so the order was then canceled.
The support has answered me 1 time with the following message:
With card transactions, first there is an authorization, then there is a settlement. If things go wrong during transaction processing, the merchant may not send a settlement and instead send an authorization cancellation.
Typically in such cases, we get a notification between a few hours to up to 7 working days(Monday - Friday) that the transaction is cancelled. Once we get notified, the funds are applied back to your account.
Have a great day!
The 7 days are already over and on any further inquiries to the support I get no more single answer.
Muchbetter money away (professionals here?)
Nobody has liked this post so far
i have never had any problems with MuchBetter.
the week before last I paid out 1600 euros, the balance was also on the wallet, then I wanted to buy something the money was also deducted but the Dealer did not get the money so the order was then canceled.
The support has answered me 1 time with the following message:
With card transactions, first there is an authorization, then there is a settlement. If things go wrong during transaction processing, the merchant may not send a settlement and instead send an authorization cancellation.
Typically in such cases, we get a notification between a few hours to up to 7 working days(Monday - Friday) that the transaction is cancelled. Once we get notified, the funds are applied back to your account.
Have a great day!
The 7 days are already over and on any further inquiries to the support I get no more single answer.
What else can I do ? Anybody has an idea ?
Greetings
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Muchbetter money away (professionals here?)
Nobody has liked this post so far
In addition, the support is most likely overloaded and understaffed
The money comes back automatically but currently takes longer with me it went times from a few hours to 2 weeks
I think the blame lies here not with MB but with the system of the Provider of the KK
Money is not lost in any case so do not worry just a little patience
TIP: MB KK with PayPal connects then there are no problems so I do it currently
This post has been translated automatically