Hi, do you also have problems to verify yourself via Trustly? In some OC's like Speedy or Blitzino there is only the possibility to log in via Trustly or with the bank account. Until a few weeks ago, that went so far quite well. Now, however, when logging in, the message "Please wait until your identity has been verified and confirmed..." always appears, but nothing more happens. Now I do not know whether this is due to the savings bank or Trustly. I have now read several times that there are probably several Sparkasse customers who now have problems with it.the support of Blitzino and Speedy could unfortunately not help me.
Karateschnitzel85 wrote on 28.12.2020 at 12:06 pm: Hi, do you also have problems to verify yourself via Trustly? In some OC's like Speedy or Blitzino there is only the possibility to log in via Trustly or with your bank account. Until a few weeks ago, that went so far quite well. Now, however, when logging in, there is always the message "Please wait until your identity has been verified and confirmed..." but then nothing more happens. Now I do not know whether this is due to the savings bank or Trustly. I have now read several times that there are probably several Sparkasse customers who now have problems with it.the support of Blitzino and Speedy could unfortunately not help me.
lg
I am also a Sparkasse customer and for me it did not work for 3 weeks at a time, it always came exactly the same message as yours with the verify. I initially turned to Trustly so on December 5 and wrote them an email then came this response:
"
Thank you for bringing this to our attention.
We are aware of this issue and our Tech Department is currently working hard to find a solution.
Unfortunately, we are not able to give a specific timeframe for when a fix will be implemented."
since the 24th of December it worked again. So 3 weeks after the mail. I think this will work for you automatically again. You just have to be patient.
Verification via Trustly
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lg
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Verification via Trustly
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Verification via Trustly
Nobody has liked this post so far
I am also a Sparkasse customer and for me it did not work for 3 weeks at a time, it always came exactly the same message as yours with the verify. I initially turned to Trustly so on December 5 and wrote them an email then came this response:
"
Thank you for bringing this to our attention.
We are aware of this issue and our Tech Department is currently working hard to find a solution.
Unfortunately, we are not able to give a specific timeframe for when a fix will be implemented."
since the 24th of December it worked again. So 3 weeks after the mail. I think this will work for you automatically again. You just have to be patient.
This post has been translated automatically
Verification via Trustly
Nobody has liked this post so far
This post has been translated automatically