i have the following concern:
Almost 2 weeks ago I had won by more luck than reason (it is also gambling ) with a 50€ Deposit step by step 3.000€.
On 04.12. I had submitted the documents for Verification and on the question of verification, it was said, with a little luck, that would be completed by Friday (06.12.).
On 09.12. I had again contacted the customer service and received the statement that the verification of all at the latest on 10.12. (today) is done.
Today (10.12.) again contacted customer service, who suddenly said the verification check could take up to 2 weeks (would be 18.12.).
Fortunately, I have never had any experience with a similarly long verification process or this stalling tactic with other providers.
Have any of you already had similar experiences with Unibet or can help me further that this process is accelerated (according to Unibet, the verification process takes 3-5 days)?
Have you had any success in the meantime? Have also submitted personal data, bank statement and were confirmed directly after 2 hours. Then they still wanted the Deposit slips, which I sent them directly.
That was all on 12.02.20.
Today we have the 24.02.20 and am currently relatively perplexed, since the employees always just ask for patience and can not hold any consultation with this more than unserious "security department".
You don't do that with customers. Since you also have to inform customers about the status and is very unserious.
I would be happy to hear from you, how it went with you?
Have now switched on the Malta Gaming Authority. Had deposited 1,200 € and now stand at 2,000 €, did not even want to pay out.
My bank account was finally credited with the amount won on 18.12., i.e. over 3 weeks later. In my case, the Verification process was suddenly completed within a few hours after I had indicated in the umpteenth customer chat that I had informed the MGA
A good acquaintance had the same problem about a month ago, so unfortunately it seems to be nothing unusual...
Verification Unibet
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Grabbler
i have the following concern:
Almost 2 weeks ago I had won by more luck than reason (it is also gambling ) with a 50€ Deposit step by step 3.000€.
On 04.12. I had submitted the documents for Verification and on the question of verification, it was said, with a little luck, that would be completed by Friday (06.12.).
On 09.12. I had again contacted the customer service and received the statement that the verification of all at the latest on 10.12. (today) is done.
Today (10.12.) again contacted customer service, who suddenly said the verification check could take up to 2 weeks (would be 18.12.).
Fortunately, I have never had any experience with a similarly long verification process or this stalling tactic with other providers.
Have any of you already had similar experiences with Unibet or can help me further that this process is accelerated (according to Unibet, the verification process takes 3-5 days)?
This post has been translated automatically
Verification Unibet
Nobody has liked this post so far
Have you had any success in the meantime? Have also submitted personal data, bank statement and were confirmed directly after 2 hours. Then they still wanted the Deposit slips, which I sent them directly.
That was all on 12.02.20.
Today we have the 24.02.20 and am currently relatively perplexed, since the employees always just ask for patience and can not hold any consultation with this more than unserious "security department".
You don't do that with customers. Since you also have to inform customers about the status and is very unserious.
I would be happy to hear from you, how it went with you?
Have now switched on the Malta Gaming Authority. Had deposited 1,200 € and now stand at 2,000 €, did not even want to pay out.
Kind regards Jan
This post has been translated automatically
Verification Unibet
Nobody has liked this post so far
first of all congratulations on your win.
My bank account was finally credited with the amount won on 18.12., i.e. over 3 weeks later. In my case, the Verification process was suddenly completed within a few hours after I had indicated in the umpteenth customer chat that I had informed the MGA
A good acquaintance had the same problem about a month ago, so unfortunately it seems to be nothing unusual...
This post has been translated automatically