Hello all,
first of all a big praise to the whole forum, since I was only a silent reader until now, I am now even more pleased to be able to get some advice here.
Now to the actual:
On 27.07.2018 I have won at "Savannah Sunrise" about 18,000 euros, have then played there a little further, but am then finally out to let me first pay out 2,500 euros.
The next morning I wanted to get the rest paid out step by step, but logically I couldn't because the 2,500 were still hanging on the line.
So far, so good.
I finally became weak and tried the Live Roulette by NetEnt. I put down smaller and larger bets from time to time, it worked out wonderfully and then it started. When I started to place higher bets on the imaginary board, the error message "Sorry, the table is currently unavailable" came up. The first time the bet was booked directly back to my account, I didn't think anything of it.
When the whole thing happened the second time (high bet put down -> poof, flown out) I became suspicious because my bet was lost, however, the winning number or (color) was also the wrong each time
I thought that this can not be a coincidence and tried a third time -> lo and behold ... Poof! Flown out again... Bet gone. I then switched to my mobile for a roll and went in via LTE, thought maybe my WLAN was going haywire, but here too the disconnections occurred...
I contacted the live support, they couldn't help me, so I wrote a mail in which I picked out the session and game ID's and noted them. Yesterday now the sobering answer: "We could not determine a problem".
I then looked around a bit in the terms and conditions and found the following in Article 10, paragraph 3/4+5.
10. Malfunctions
[...]
1.In case of system failure all running games are invalid.
2.In the event that a game is started but fails due to a system failure, we will refund the bet amount placed in the game by crediting it to your account or, if the account no longer exists, by paying it to you in an accepted form.
3.We will take all reasonable steps to ensure that our system enables your participation in a Game - which, after you have started the Game, is interrupted by a failure of the telecommunications system or a failure of your computer system which prevents you from continuing the Game - that, when the system is restored, allows you to resume your participation in the Game that was interrupted at the time immediately prior to the interruption. If our system does not enable you to continue after system recovery in a game interrupted by a failure of the telecommunications system or your computer system, we will:
(a) ensure that the game is terminated; and
(b) refund the wagered amount to you by crediting it to your Account.
Now my question to you guys, does any of this apply to me? I think it's a shame what happened, I was relatively happy with the casino until now.
On my line it can not have lain, since I switched as mentioned above yes on the cell phone and there still came to crashes. (Internet at home and mobile run with two different providers)
Nevertheless, here the cautious warning from my side to pay attention to such incidents.
Such and similar incidents I have also noticed several times at about 2/3 of the Online Casinos where I am / was registered!
The very first time I noticed such a game termination, as you describe it here, in Tipbet Casino.
(That was last year around Christmas time when these Xmas free spins were offered everywhere)
Anyway, I have never deposited at Tipbet and therefore just somehow übelst about kp 20 free spins Gonzo's Quest pleased. The one or other time I've already managed to get real money out of No Deposit Spins
But no - Zero - ZERO chance in Tipbet Casino!!! Just because of these stupid game cancellations. What was even more annoying was this game delay: you know when you press the spin button, the reel starts spinning but then spins one or two seconds longer than usual and suddenly this loading ring appears with the text "Your internet connection seems to be slow" (or something like that). Sometimes the game would stop completely and more often it would continue after another 5 seconds.
The actually questionable thing here is that the 20 FS Gonzo ran super smoothly. Just quite normal. As soon as the game was played with the Bonus money, the game started to varnish.
Live chat of course means that it is my connection or the cache or the terminal or or.
To conclude: I have noticed these strange interruptions in the gameplay several times and then immediately kept away from these OCs.
But Excel F, in the AGBs stands now clearly that you get the coal, which you have "lost" by the interruptions after setting, refunded.
Trzdm I wonder how you know that the spin would have lost anyway if but the abort was?
first of all thank you for your report, I'm glad I'm not the only one who experiences something like this.
To your question
Have me above probably expressed something wrong I knew before of course not that the wrong number will come, but habs seen after the reload of the game.
DrueckGlueck and the good lines
Nobody has liked this post so far
first of all a big praise to the whole forum, since I was only a silent reader until now, I am now even more pleased to be able to get some advice here.
Now to the actual:
On 27.07.2018 I have won at "Savannah Sunrise" about 18,000 euros, have then played there a little further, but am then finally out to let me first pay out 2,500 euros.
The next morning I wanted to get the rest paid out step by step, but logically I couldn't because the 2,500 were still hanging on the line.
So far, so good.
I finally became weak and tried the Live Roulette by NetEnt. I put down smaller and larger bets from time to time, it worked out wonderfully and then it started. When I started to place higher bets on the imaginary board, the error message "Sorry, the table is currently unavailable" came up. The first time the bet was booked directly back to my account, I didn't think anything of it.
When the whole thing happened the second time (high bet put down -> poof, flown out) I became suspicious because my bet was lost, however, the winning number or (color) was also the wrong each time
I thought that this can not be a coincidence and tried a third time -> lo and behold ... Poof! Flown out again... Bet gone. I then switched to my mobile for a roll and went in via LTE, thought maybe my WLAN was going haywire, but here too the disconnections occurred...
I contacted the live support, they couldn't help me, so I wrote a mail in which I picked out the session and game ID's and noted them. Yesterday now the sobering answer: "We could not determine a problem".
I then looked around a bit in the terms and conditions and found the following in Article 10, paragraph 3/4+5.
10. Malfunctions
[...]
1.In case of system failure all running games are invalid.
2.In the event that a game is started but fails due to a system failure, we will refund the bet amount placed in the game by crediting it to your account or, if the account no longer exists, by paying it to you in an accepted form.
3.We will take all reasonable steps to ensure that our system enables your participation in a Game - which, after you have started the Game, is interrupted by a failure of the telecommunications system or a failure of your computer system which prevents you from continuing the Game - that, when the system is restored, allows you to resume your participation in the Game that was interrupted at the time immediately prior to the interruption. If our system does not enable you to continue after system recovery in a game interrupted by a failure of the telecommunications system or your computer system, we will:
(a) ensure that the game is terminated; and
(b) refund the wagered amount to you by crediting it to your Account.
Now my question to you guys, does any of this apply to me? I think it's a shame what happened, I was relatively happy with the casino until now.
On my line it can not have lain, since I switched as mentioned above yes on the cell phone and there still came to crashes. (Internet at home and mobile run with two different providers)
Nevertheless, here the cautious warning from my side to pay attention to such incidents.
Am very grateful for any honest advice!
This post has been translated automatically
DrueckGlueck and the good lines
Nobody has liked this post so far
The very first time I noticed such a game termination, as you describe it here, in Tipbet Casino.
(That was last year around Christmas time when these Xmas free spins were offered everywhere)
Anyway, I have never deposited at Tipbet and therefore just somehow übelst about kp 20 free spins Gonzo's Quest pleased. The one or other time I've already managed to get real money out of No Deposit Spins
But no - Zero - ZERO chance in Tipbet Casino!!! Just because of these stupid game cancellations. What was even more annoying was this game delay: you know when you press the spin button, the reel starts spinning but then spins one or two seconds longer than usual and suddenly this loading ring appears with the text "Your internet connection seems to be slow" (or something like that). Sometimes the game would stop completely and more often it would continue after another 5 seconds.
The actually questionable thing here is that the 20 FS Gonzo ran super smoothly. Just quite normal. As soon as the game was played with the Bonus money, the game started to varnish.
Live chat of course means that it is my connection or the cache or the terminal or or.
To conclude: I have noticed these strange interruptions in the gameplay several times and then immediately kept away from these OCs.
But Excel F, in the AGBs stands now clearly that you get the coal, which you have "lost" by the interruptions after setting, refunded.
Trzdm I wonder how you know that the spin would have lost anyway if but the abort was?
This post has been translated automatically
DrueckGlueck and the good lines
Nobody has liked this post so far
first of all thank you for your report, I'm glad I'm not the only one who experiences something like this.
To your question
Have me above probably expressed something wrong I knew before of course not that the wrong number will come, but habs seen after the reload of the game.
Greetings!
This post has been translated automatically