does anyone have experience reports how long the Verification with the above Provider can take?
According to support, the verification should be completed after 4 days at the latest, I have uploaded all documents on 27.11.2020, current status is currently still "Pending"
I think here is played for time, in the hope that I gamble away my balance of currently just under 3000 € again
Despite several contacts with the support team, which looked at the process, but could not do anything (allegedly, the support is not linked to the verification department), there is unfortunately no progress. However, the statement was always: "Tomorrow the account should be released"
Does anyone have similar experiences? I find this quite unsatisfactory as I have experienced this significantly differently with other providers
Since you want similar experiences, I have to tell you that with me the exact opposite was the case.
Platin also wanted a MuchBetter document from me. Since MuchBetter now seems to need up to 5 days for a response, I had pointed out the chat at Platin. The employee said, "Just send screenshots from the personal area of the app". I did and the employee verified the screenshots while still chatting and initiated the payout immediately. The whole process took less than five minutes
I don't know if it has to do with the fact that I'm on Platin status with them. I have only seen that there is apparently a separate customer support for "VIP members" (quote Platincasino 😂).
Platin is one of the few casinos where everything has always worked quickly and perfectly for me.
Oh and as a Tip: set your loss limit in the waiting time to 1 €, so you have no chance to gamble away the money. Perhaps this also accelerates the employees of Platincasino something 😄
For me, the Verification took less than 24 hours, so it was relatively quick. However, my first payout was not so high, I do not know if it has something to do with it
Long-term verification at Platin Casino
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does anyone have experience reports how long the Verification with the above Provider can take?
According to support, the verification should be completed after 4 days at the latest, I have uploaded all documents on 27.11.2020, current status is currently still "Pending"
I think here is played for time, in the hope that I gamble away my balance of currently just under 3000 € again
Despite several contacts with the support team, which looked at the process, but could not do anything (allegedly, the support is not linked to the verification department), there is unfortunately no progress. However, the statement was always: "Tomorrow the account should be released"
Does anyone have similar experiences? I find this quite unsatisfactory as I have experienced this significantly differently with other providers
With kind regards
Chris
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Long-term verification at Platin Casino
Nobody has liked this post so far
Platin also wanted a MuchBetter document from me. Since MuchBetter now seems to need up to 5 days for a response, I had pointed out the chat at Platin. The employee said, "Just send screenshots from the personal area of the app". I did and the employee verified the screenshots while still chatting and initiated the payout immediately. The whole process took less than five minutes
I don't know if it has to do with the fact that I'm on Platin status with them. I have only seen that there is apparently a separate customer support for "VIP members" (quote Platincasino 😂).
Platin is one of the few casinos where everything has always worked quickly and perfectly for me.
Oh and as a Tip: set your loss limit in the waiting time to 1 €, so you have no chance to gamble away the money. Perhaps this also accelerates the employees of Platincasino something 😄
This post has been translated automatically
Long-term verification at Platin Casino
Nobody has liked this post so far
This post has been translated automatically