Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casino verification: DrückGlück - no luck. Verification problems

Topic created on 17th Apr. 2023 | Page: 1 of 1 | Answers: 2 | Views: 1,044
Kosmano

DrückGlück - no luck. Verification problems

17th Apr. 2023, at 06:52 pm CEST#1
1 Like

Liked this post: Avatar von Langhans Langhans
Moin together,


I urgently need (emotional) support, DrückGlück is really getting on my nerves.


Deposit several times is no problem, without further ado I have made 100€, 1000€. When paying out, of course you have to verify - I understand that too.

All data could be verified, except for the Deposit credit card. I used a prepaid card from Zen.com for the deposit. It is mainly purely virtual. I do own a physical one, but it just has the full name on the front, and nothing on the back. Not even a signature field.

If I try to verify the card with a screenshot of the app of the back with the hidden numbers in the middle as well as the prüfzahl, then the Verification is rejected. Screenshots of Apple Pay, credit card payments and statements are all rejected. So I have absolutely no alternative to verify the card and pay out the money.

Email support sent an auto reply after 10 days, since then 2 weeks have passed again without any reply.
On Instagram my messages are read but not answered.

I have never experienced anything so unprofessional. Meanwhile I am thinking about contacting my lawyer.

What do you guys think about this ?
Thanks for your help !!!

Greetings

This post has been translated automatically

Langhans
Expert

DrückGlück - no luck. Verification problems

17th Apr. 2023, at 07:24 pm CEST#2
0 Likes

Nobody has liked this post so far
Moin,

first a big praise to you for the factual description of your first request. I'm really not a veteran here and have nothing to report, but especially "new" with a payout problem often rumble here with a first contribution beyond good and evil pure that you can actually only shake your head and I ask myself the question of whether those with every support staff also jump around so.

Unfortunately, I can't personally contribute to solving the problem, but problems with Drückglück are not uncommon here and could usually be solved, as far as I can tell. So much for the "emotional support" Good luck.

This post has been translated automatically

Langhans
Expert

DrückGlück - no luck. Verification problems

18th Apr. 2023, at 01:31 am CEST#3
0 Likes

Nobody has liked this post so far
A supplement, because I was so positively surprised by your catchy description that I had not even registered the last sentence. The thing with the lawyer you can kick I think directly in the barrel...a) is not necessary in the case of a so far only not completely occurred verification...b) already far too often read and never happened...c) goes with DrückGlück certainly also without

This post has been translated automatically

Hot Topics17th May. 2024 at 12:36 pm CEST

Miscellaneous
0
World
0
Sports betting
0
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately