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Casino Jefe
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Does anyone know Casino Jefe or has anyone here already made experiences?
1. I deposited and played there on December 4th via bank transfer. Was verified there within hours and apparently my money should have been paid out within 4 hours via bank transfer. Until today nothing has arrived at my bank, the Live Chat today could not help me there either - I should just wait and if necessary send a complaint to the finance department via mail...
I have the last days me no head about it made and come so to the 2nd point.
2. Yesterday I deposited again via Trustly, because I thought to get my possible win faster via this payment method.
I didn't have to wait long for the win again, put the money on withdrawal and waited for their "4-hours-pending rule". The money is still open with them around with the reason
"Your withdrawal has not yet been paid out because the Deposit you made from your bank to our casino has not yet arrived. Although the deposit has been withdrawn from your bank account, our payment Provider has to wait for a certain amount of time until the payment has stopped. Banks from Germany and Austria have the option to cancel the deposit even if it has already been paid out. Our provider waits until this option is no longer available. This varies from bank to bank and the weekend or holidays sometimes delay it as well. In our experience, it can take 2-3 banking days."
I have never had such problems with Trustly at a casino provider!
Has anyone here had similar problems? How serious is the store despite MGA license?
PS:
Please no Hater comments regarding the 2nd deposit, I know this one I should not have made so hastily, since I do not even have my first money yet!
LG
Magnus
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Casino Jefe
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Mostly this is settled after 24 hours, a bank withdrawal can take up to 7 days until it arrives.
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Casino Jefe
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Should work out somehow.
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Casino Jefe
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