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Duxcasino: [solved] Duxcasino denies €800 payout

Topic created on 27th Oct. 2022 | Page: 1 of 1 | Answers: 4 | Views: 712
m****i

[solved] Duxcasino denies €800 payout

27th Oct. 2022, at 02:26 pm CEST#1
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Hello I have won at Duxcasino 800€ after I have converted my bonus and also paid the taxes per spin.
Now the casino told me that they pay me only 50€ because this was from a bonus win. I was previously explained in the chat that I only have to wager the bonus 45x and not play over 5€. I would like to report this casino as a scam thank you

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gamble1
Legend

[solved] Duxcasino denies €800 payout

27th Oct. 2022, at 02:40 pm CEST#2
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maddyisi wrote on 27.10.2022 at 14:26: Hello I won at Duxcasino 800€ after I converted my bonus and also paid the taxes per spin.
Now the casino told me that they will pay me only 50€ because this was from a bonus win. I was previously explained in the chat that I only have to wager the bonus 45x and not play over 5€. I would like to report this casino as a scam thank you

Was this a no Deposit bonus ? If so, it is completely correct what the casino says here the whole thing you can also read in the general bonus conditions

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m****i

[solved] Duxcasino denies €800 payout

27th Oct. 2022, at 02:44 pm CEST#3
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Yes but they told me in the chat that I only have to convert it 45x and why do they let me play all day with the money and tell me in the chat that my withdrawal will be confirmed in the next hour and suddenly they credit 50€?

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gamble1
Legend

[solved] Duxcasino denies €800 payout

27th Oct. 2022, at 02:59 pm CEST#4
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maddyisi wrote on 27.10.2022 at 14:44: Yes but they told me in the chat that I have to convert it only 45x and why do they let me play all day with the money and tell me in the chat that my withdrawal will be confirmed in the next hour and suddenly they credit 50€?

Well the support has there probably simply had no idea they also do not make payments at the end of the day but unfortunately you are responsible to read the conditions and since in the terms and conditions is clear bonus or free spins without Deposit means max 50 € you can not do anything there

Here again the excerpt from the terms and conditions : The maximum amount for withdrawals when playing with funds from a No Deposit Bonus or free spins is 50 EUR/USD, 80 CAD/NZD, 500 NOK, 3,500 RUB, 210 PLN, 6,000 JPY, 21,000 KZT, 4,300 INR.

This counts for all no deposit Bonuses and therefore does not need to be stated separately and since you have confirmed to have read this, there is unfortunately no misconduct from the casino

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Caro
Expert

[solved] Duxcasino denies €800 payout

27th Oct. 2022, at 03:11 pm CEST#5
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As gamble1 already mentioned, there is a maximum withdrawal amount for no Deposit free spins and it is €50. Thus, I will close the topic.

This topic was closed

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