I played at Casumo yesterday and got free spins in Book of crazy Chicken. The moment I received them, I was logged out and when I tried to log in again, I got a message that my account was locked. I also received an email with the text:
Your account has been closed as requested
We're glad you take a break when you need to. We understand that a break can often work wonders and it's good to step away sometimes.
Your account will be automatically reopened once your break is over. If you would like to extend your break at a later date, just stop by our Live Chat.
If you feel that your gambling habits have become a bit too much, we recommend that you take a look at CasumoCares . Here you can find more useful information about responsible gambling.
We wish you a wonderful day,
Sent with ♥ from Casumo
As requested?I definitely did not request this...Have written a few mails to support since yesterday but have not received an answer yet...
This post has been translated automatically
Anonym
Former Member
Casumo problem - account locked
23rd Oct. 2020, at 01:28 pm CEST#2
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You probably accidentally hit the new "panic button" where you will be locked for 24 hours. But then you should be able to play again tonight and your free spins should still be there.
Casumo problem - account locked
Liked this post: Anonym
I played at Casumo yesterday and got free spins in Book of crazy Chicken. The moment I received them, I was logged out and when I tried to log in again, I got a message that my account was locked. I also received an email with the text:
We're glad you take a break when you need to. We understand that a break can often work wonders and it's good to step away sometimes.
Your account will be automatically reopened once your break is over. If you would like to extend your break at a later date, just stop by our Live Chat.
If you feel that your gambling habits have become a bit too much, we recommend that you take a look at CasumoCares . Here you can find more useful information about responsible gambling.
You can always find us at Live Chat or via hey@casumo.com if you have any questions.
We wish you a wonderful day,
Sent with ♥ from Casumo
As requested?I definitely did not request this...Have written a few mails to support since yesterday but have not received an answer yet...
This post has been translated automatically
Casumo problem - account locked
Nobody has liked this post so far
This post has been translated automatically
Casumo problem - account locked
Nobody has liked this post so far
This post has been translated automatically