Casoola: Payout of 4100€ cancelled due to violation of turnover requirements
Topic created on 04th Apr. 2020 | Page: 1 of 1 | Answers: 2 | Views: 3,016
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Payout of 4100€ cancelled due to violation of turnover requirements
4th Apr. 2020, at 01:19 pm CEST#1
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Afternoon,
2 days ago (02.02.20) I made a Deposit of 50€ (100% Welcome bonus claimed) and then won a total of 4100€.
The money was then canceled, on the grounds that I had violated the bonus conditions and made 8x spins that were over 6€ stake.
I knew that there is this rule with max. 5 € bet, it had not done intentionally, but I was sure that the spins had no effect on my win.
I had already converted the bonus about 10 hours before the win came, was in between even on 5 € credit.
I must also say that I have been playing online casino for years and it has never really come to me to a cancellation of a withdrawal, but this was unfortunately the reason why I was 100% sure that I get the money and the existing money in my account went completely for new deposit and material things on it.
Thus, I was then not 4000 + but in the end -1000, which of course is not the fault of the casino, however, it is human after 8 years slots once unintentionally on a wrong bet can come, there must be some protection (eg message).
.
At the support contact I was told that the decision would be final, I still have a chance with the complaints contact?
Were there people who actually received their payout in the end?
Payout of 4100€ cancelled due to violation of turnover requirements
4th Apr. 2020, at 03:54 pm CEST#3
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jaschka wrote on 04/04/2020 at 13:19: Good day,
i made a Deposit of 50€ (100% Welcome bonus claimed) 2 days ago (02.02.20) and then won 4100€ in total.
The money was then canceled, on the grounds that I had violated the bonus conditions and made 8x spins that were over 6€ stake.
I knew that there is this rule with max. 5 € bet, it had also not done intentionally, but I was sure that the spins had no effect on my win.
I had already converted the bonus about 10 hours before the win came, was in between even on 5 € credit.
I must also say that I have been playing online casino for years and it has never really come to me to a cancellation of a withdrawal, but this was unfortunately the reason why I was 100% sure that I get the money and the existing money in my account went completely for new deposit and material things on it.
Thus, I was then not 4000 + but in the end -1000, which of course is not the fault of the casino, however, it is human after 8 years slots once unintentionally on a wrong bet can come, there must be some protection (eg message).
.
At the support contact I was told that the decision would be final, I still have a chance with the complaints contact?
Were there people who actually received their payout in the end?
Best regards
Normally you can not do anything and have unfortunately had bad luck.
At which casino did you play ?
Some casinos are very Kulant and even if you do not get the full amount paid, it may be that you can agree on amount X...
Payout of 4100€ cancelled due to violation of turnover requirements
Nobody has liked this post so far
2 days ago (02.02.20) I made a Deposit of 50€ (100% Welcome bonus claimed) and then won a total of 4100€.
The money was then canceled, on the grounds that I had violated the bonus conditions and made 8x spins that were over 6€ stake.
I knew that there is this rule with max. 5 € bet, it had not done intentionally, but I was sure that the spins had no effect on my win.
I had already converted the bonus about 10 hours before the win came, was in between even on 5 € credit.
I must also say that I have been playing online casino for years and it has never really come to me to a cancellation of a withdrawal, but this was unfortunately the reason why I was 100% sure that I get the money and the existing money in my account went completely for new deposit and material things on it.
Thus, I was then not 4000 + but in the end -1000, which of course is not the fault of the casino, however, it is human after 8 years slots once unintentionally on a wrong bet can come, there must be some protection (eg message).
.
At the support contact I was told that the decision would be final, I still have a chance with the complaints contact?
Were there people who actually received their payout in the end?
Best regards
This post has been translated automatically
Payout of 4100€ cancelled due to violation of turnover requirements
Nobody has liked this post so far
which casino was it?
This post has been translated automatically
Payout of 4100€ cancelled due to violation of turnover requirements
Nobody has liked this post so far
Normally you can not do anything and have unfortunately had bad luck.
At which casino did you play ?
Some casinos are very Kulant and even if you do not get the full amount paid, it may be that you can agree on amount X...
But here it depends on which casino you played at
This post has been translated automatically