What are the most important features of online casinos?

There are currently 39 companies with a German virtual slot machine licence (as of 26 February 2024). With such a large number of online casinos to choose from, inexperienced casino players are often left wondering what features of the platforms they should be looking out for. In our opinion, an attractive welcome bonus alone is no longer enough to make an online casino worth recommending.

Many players are dissatisfied with the new framework that has been in place since the State Treaty on Gaming (GlüStV) came into force. The main complaints are the high gaming tax, the annoying player protection measures and the limited range of games and bonuses. We have therefore considered what characteristics a recommendable online casino should have in 2024. The basic requirement for us was that the offering must be legal in Germany. This means that it must always have a licence from the Joint Gaming Authority of the Federal States (GGL).

What features should a good online casino have?

Game selection, bonus, payment options, support - these are probably the features of online casinos that most players are interested in. Below we will take a brief look at these important features to find out how good online casinos stand out from the average.

Welcome Bonus & Existing Customer Bonuses

A look at the online casinos reviewed at GambleJoe quickly leads to the realisation that many providers offer a welcome bonus of a similar amount. Most online casinos offer a new customer bonus of between 50 and 100 euros. In some cases, between 50 and 200 free spins are also credited. As a result, most online casinos do not stand out from the competition with a particularly high casino bonus.

The fact is, however, that the offers do differ in terms of wagering requirements. For example, the 100% welcome bonus of up to €100 at DrückGlück Casino must be wagered 30 times (bonus and deposit).

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In comparison, Merkur Slots Casino only gives a maximum bonus of €50. The bonus must be wagered 35 times within 30 days.

And the Admiralbet Casino is currently offering 'only' 100 free spins for every new customer after a qualifying first deposit.

Choice of games

Of course, online casinos also offer different numbers of games from different suppliers. StarGames, for example, has slot machines from Greentube, Merkur, Pragmatic Play, Gamomat and Syndt, so players can play hits such as Colombus™ Deluxe, Faust™, Big Bass Splash or Crystal Ball.

Betano Casino offers slot machines from Novomatic, Play'n GO, Pragmatic Play, Playson and ELK. Players can look forward to slots such as Book of Dead, Sweet Bonanza, Ramses Book, Gates of Olympus, Great Fortune™, Captain Venture and Bat Stax.

Löwen Play Casino offers real money games from Greentube, Merkur, Amatic, Gamomat, Bally Wulff and Thunderkick. Slots include Eye of Horus, El Torero, Lord of the Ocean, Book of Ra, Sizzling Hot Deluxe and Dragon's Treasure.

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Currently, only online slots are available in all German licensed online casinos. Unfortunately, no bonus buy features or progressive jackpots are currently allowed in German online casinos. Table and card games such as roulette or blackjack and other real-money games are also not offered.

Payment options

Most online casinos offer an attractive payment portfolio. BingBong and JackpotPiraten, for example, offer PayPal, Sofort, Klarna and Trustly as well as Skrill, Neteller, Giropay and credit cards (VISA/MasterCard) for deposits and withdrawals. In some online casinos you can deposit as little as 1 Euro. If you would like to make a deposit using Paysafecard, you can do so at DrückGlück Casino, among others. However, the most popular payment method is still PayPal.

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Cryptocurrencies are currently not available as a means of payment in German licensed online casinos. The Interstate Gambling Treaty prohibits such payments.

Customer Support

Another advantage of online casinos with a German licence is that support is always in German. Most platforms even offer support via email, live chat and telephone. This is the case with Merkur Slots, for example.

Merkur Slots offers support by phone, chat & email!

Most other online casinos offer at least chat and email support. Service hours vary from provider to provider. At Merkur Slots, for example, staff are available from 8am to 2am.

Conclusion

An excellent online casino offers more than 500 online slots and impresses with a 100% new customer bonus of €100 with fair wagering requirements. In addition, a top casino offers a variety of payment options, including PayPal, and is available to players from early morning until late at night.

Of course, there are many other things that many players would like to see in a great online casino. These include the removal of unpleasant player protection rules such as a minimum play time of five seconds and a maximum stake of one euro per game round. However, these are framework conditions that online casinos cannot influence. After all, they have to abide by the law in order to operate their platform legally in that country!

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