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Deposit and withdrawal methods: Payout gone to deleted account

Topic created on 19th Apr. 2020 | Page: 1 of 1 | Answers: 2 | Views: 1,853
VolvicZero
Amateur

Payout gone to deleted account

19th Apr. 2020, at 05:15 pm CEST#1
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Afternoon,

i have won a good amount of money at a casino. The last time I played at the casino was about 4 years ago and last week I played again. Deposit made with a new EC card and the withdrawal also applied to this via Trustly.

Well... But they took the old account. Now the question is, is the money gone? Theoretically, it should come back to the casino or have I had good German bad luck, although it was their fault?

Kind regards.

This post has been translated automatically

Priince
Amateur

Payout gone to deleted account

19th Apr. 2020, at 05:20 pm CEST#2
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once had exactly the same problem.

I wrote to Trustly with the order number and they credited the money back to the casino account

This post has been translated automatically

bruffl
Expert

Payout gone to deleted account

19th Apr. 2020, at 05:56 pm CEST#3
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Normally the bank books the back in doubt simply times the old bank contact...

This post has been translated automatically

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