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Bonus & offers: Ominous bonus at Viks Casino...Viks reputable?!

Topic created on 28th Oct. 2017 | Page: 1 of 1 | Answers: 1 | Views: 1,436
Saarlat
Rookie

Ominous bonus at Viks Casino...Viks reputable?!

28th Oct. 2017, at 04:46 pm CEST#1
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Nobody has liked this post so far
Hello,

I am new here in the forum and I need help.
To the prehistory. After losing several thousand euros in various casinos, I played again (also unsuccessfully) at Viks.
Since I had no luck with Merkur games tonight, I thought I play a round of Novoline slots

I logged on to VIKS and saw that I was credited with 25€.
I am not the friend of Bonuses, then wanted to play this quickly with large stakes.
But then I managed the first time in my Zockerkarierre to implement this.
Now I wanted to withdraw 500€. My first withdrawal request at Viks...

Did not receive an email about the bonus, nor about my withdrawal request.
already seemed strange to me.

I just went to the Live Chat and wanted to know what the bonus was.
It said that it was a "Greentube Cashback Bonus". I had won a tournament.
On Viks itself I have found nothing at all in this regard! Only a post from June 2017 on some casino portal.
There it says, place 18-20 receives 25€.
The amount would have to be converted 10x and can then be paid out

Obviously I have this place probably occupied, the amount fits
Here in the forum I read about a player who also had problems with his bonus at Viks. This was limited to a little over 900€ and the rest confiscated.
I then asked in the chat to which conditions the amount was tied.

It said that the amount was limited to 100% of the bonus amount. So that would be 50€!
However, if I read that correctly, that would be the condition for the bonus, which you get directly after registration.

It was then said that the security department would ultimately decide this but the consultant in the chat thinks it would be so.

Is the Viks really serious? So far I have only had bad luck in the casino. And mysteriously 25€ suddenly becomes over 800€ and then it turns out that the amount can not be paid out.
To me, it seems as if it was a lure that was meant to inspire confidence and thus further deposits.

Have also never experienced not receiving an email for a bonus and/or a withdrawal request. On the contrary...from other Abietern hail it hourly Werbemails!
And what is the point at all, that a bonus is limited? The turnover requirements are already almost impossible to achieve

What do you think?

This post has been translated automatically

Daniel
Elite

Ominous bonus at Viks Casino...Viks reputable?!

28th Oct. 2017, at 05:16 pm CEST#2
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Nobody has liked this post so far
In my opinion, the bonus offers at VIKS (as with all Novomatic / Novoline casinos) can be classified as dubious or very customer-unfriendly. The bonus at Viks then goes one better. Unfortunately, in the negative sense, because you can win a maximum of the bonus amount. This can be very annoying for players who win high.

I approached Viks management about this when they changed their bonus from bad to very bad. However, they were unfortunately inconsistent. I said that it is better to offer a small or no bonus than a bad one and sooner or later it would hail complaints from disappointed players, which will then damage the reputation of the casino.

You are absolutely right about the bonus and I also classify it as dubious or very bad.

Outside of the bonus offer, however, Viks is a reputable online casino with a European gambling license and original games. If you don't play with bonus and win, you shouldn't have any problems with the payouts. For players who play without bonus and refuse any bonus, Viks is certainly a good and reputable online casino.

Since Viks uses the original software of Novomatic & Co., the control of wins is excluded. Say your wins are not decoy wins, but it was just luck & chance. The individual Online Casinos do not host the games themselves, but these are obtained from central servers of the game manufacturers. Manipulation of the games by individual online casinos is therefore impossible. As a player, you have the same chances of winning at the same game in every online casino at any time.

You have unfortunately played with bonus and since the bonus is the casino's money, the casino can unfortunately do what it wants with it. This means that apart from giving a bad review on GambleJoe you cannot do anything else.

This post has been translated automatically

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