Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Bonus & offers: MerkurBets blocks me after freebet win

Topic created on 02nd May. 2025 | Page: 1 of 1 | Answers: 1 | Views: 276
mRsmAd999
Visitor

MerkurBets blocks me after freebet win

2nd May. 2025, at 01:33 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello dear community,

Last week I took advantage of the "Deposit €1 and receive a €40 freebet" offer at MerkurBets.

I then won over €80 with the freebet.

After that I could no longer access my account. I did not receive an email. Except for advertising. When I asked in the Live Chat, I was told that my account was blocked and that I should submit documents for verification. That's what I did. To date, nothing has been received apart from advertising.

I then wrote to the live chat support again today.

They told me that my request would be forwarded. After being told several times that my bonus balance will expire because I cannot wager it as long as I cannot access my account, I was informed that the bonus balance will expire today because it has not been wagered.

I asked how I could do the conversion without getting into my account and that I wanted my bonus balance and that it wasn't my fault that there had been no Verification for a week. I was told that the ALG states that an account can be blocked at any time.

They are now supposedly looking for a solution. Let's see what comes of it.

We should be warned about this bonus!

Enjoy the nice weather you gamblers

This post has been translated automatically

Druff
Amateur

MerkurBets blocks me after freebet win

2nd May. 2025, at 01:52 pm CEST#2
0 Likes

Nobody has liked this post so far
So the Live Chat has told you that your bonus balance will expire today?

What bonus balance? The win from the freebet is not a bonus balance, so what bonus are you talking about ?

Instead of shooting sparrows with cannons and warning of a (for once) SUPER bonus, you should generally read the terms and conditions of the bonuses.

Absolutely nothing expires.

This post has been translated automatically

Hot Topics18th Jun. 2025 at 07:26 pm CEST

Sports betting
0
Bonus
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2025 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately