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VegaDream Casino: Vegadream cancels payout

Topic created on 29th Nov. 2023 | Page: 1 of 1 | Answers: 1 | Views: 479
ottah10o

Vegadream cancels payout

29th Nov. 2023, at 10:20 pm CET#1
0 Likes

Nobody has liked this post so far
Hello,

i won €600 at Vegadream and wanted to pay it out. Unfortunately, the payout was canceled.
Background: I spun 1(!) single time on 4.50€, only 4€ were allowed. This was accidental, as I was aware of the rules.
And because of this one spin, and it was really only one, a complete payout is refused.
Don't they have any goodwill? Has anyone ever had success with a case like this?

This post has been translated automatically

frapi07
Expert

Vegadream cancels payout

29th Nov. 2023, at 11:49 pm CET#2
0 Likes

Nobody has liked this post so far

ottah10o wrote on 29.11.2023 at 22:20: Hello,

i won 600€ at Vegadream and wanted to pay it out. Unfortunately the payout was canceled.
Background: I spun 1(!) single time on 4.50€, only 4€ were allowed. This was accidental, as I was aware of the rules.
And because of this one spin, and it was really only one, a complete payout is refused.
Don't they have any goodwill? Has anyone ever had success with a case like this?

Unfortunately, one spin too high is enough for you to be in the wrong, even if it was accidental. The speed camera doesn't really care if you were only going 5 km/h too fast for that brief moment. Speeding is just speeding.

Goodwill is based on a voluntary basis. If they show no goodwill, then unfortunately you have to accept it.

In general, casinos are very meticulous about such things and show no mercy. Unless you are a regular customer and have already deposited 5 or even 6 figures, then it might be possible with the VIP support (if only 1/1000 of a spin was spun too high). But if you are a normal player, then unfortunately things look bad for you. A complaint will not help either, as the casino is unfortunately in the right and the player has violated the bonus rules.

Unfortunately, no admin here can help you either, as the casino has a Curacao license.

This post has been translated automatically

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