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# Other Casinos #: Windetta blocks account after payout

Topic created on 23rd Jun. 2023 | Page: 1 of 1 | Answers: 2 | Views: 1,057
tiza0609

Windetta blocks account after payout

23rd Jun. 2023, at 09:45 am CEST#1
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Hello dear community, I have deposited on 17.06.23 with CashtoCode 25 euros at Windetta.co, unfortunately, the 25 euros were then gone. But I had a bonus and have converted it and also adhered to the bonus conditions and had 480 euros as a withdrawal request, I requested via bank transfer the withdrawal, I was confirmed in the upper right corner in green letters that the money was successfully paid out. I have waited 6 days, because on 17.06.23 (Saturday) was weekend and I have requested on this day the payout against evening. On Friday 23.06.23 I wanted to log in and there it said that I can not log in because of gambling addiction. But I don't know where I locked myself out or other things, I contacted Windetta live support, live support said send an email to customer service, I sent 5 mails and waiting for a reply until today, I was always written that customer service is very busy but every day? Are there so many people contacting customer service every day? I have written 5 times with the Live Chat, what if I had not requested a withdrawal and then deposited a few more times? Would the login have worked then like the deposits? The casino group is Alimaniere-sociedad-de-responsabilidad-limitada and operates other casinos: Cosmic, Casiwave, I Wild Casino, Spinsbro, Stelario, Winstoria. I can still log in to the listed partner casinos, so what happens if I Deposit there and maybe win something??? If this casino group would take the Player protection seriously, which it does not, then they would have to block me from the theory of the above casinos, which is not the case, because I logged in there once everywhere and just looked, whether I can deposit something and yes it would work...So I would advise you to keep your hands off these casinos, maybe they also find reasons to block you after a requested withdrawal or they just change the bonus rules when you have converted your bonus, not even my deposited 25 euros they want to pay me back, just ridiculous.





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Bluff
Expert

Windetta blocks account after payout

23rd Jun. 2023, at 09:49 am CEST#2
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never heard of this casino

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frapi07
Expert

Windetta blocks account after payout

23rd Jun. 2023, at 09:59 am CEST#3
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You've already sent 5 emails to support today and are complaining that they haven't answered yet, even though you just wrote them today. Should they answer immediately or how do you imagine that?

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