Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Tsars casino payout cancelled because max bet exceeded by 40 cents on few spins

Topic created on 14th Jun. 2021 | Page: 1 of 1 | Answers: 2 | Views: 1,348
Blueballs
Hello have beibdem said casino 200 euros deposited plus 100% bonus wager 30x d+b (but given were 25xD+D for first and second Deposit with max bet 2 ) so I started to gamble long ran nothing on 0.8 cents then I changed bet to 0.4 cents hit just under 400 profit slowly went mountain up played a while on 0.8 cents and 1 euro
At some point came win so that I adjust the bet to max bet poof next win 670x then one with 500x at some point I noticed that something is wrong constantly I was logged out and the game sessions under broke apprupt logged back in to the game the whole happened 4 or 5 at some point I must have been double on the plus at the bet so I had no 2 euros but 2.4 bet had when I noticed that were so about 15 spins over immediately I changed the bet size back to 2 euros hours later wager of say and write 12000euro at 99% and 2400 euro profit then suddenly jumped the balance back to the deposit amount. Support written to me they told me all the wins were canceled because I have accidentally exceeded the max bet by 40 cents because of the said about 15 spin. What I find ridiculous of course with such wager and the number of spins I have turned in the entire course of all the wins that were achieved were under max bet, I must say. Can I make my win somehow claim I mean it was not a presumed intention but an oversight and in my eyes a minimal violation where one could show mercy before justice is not so that I with almost 9600 spins all over max bet turned. Can someone help me or advise what or whether I can do anything at all against it
Thank you and greetings from Austria

This post has been translated automatically

upola
Legend
This is a Curacao casino, you can not expect goodwill.
You have violated the terms and conditions, even if it was an accident...the casino does not know that.
Whether you would have gotten your money at all, is also not certain.

This post has been translated automatically

LuckyNoob
Rookie
After you noticed it, contacting support would probably have been the best attempt to save something instead of continuing to play.
Counting on it not being noticed during a payout is probably very naive.
It also happened to me once with Vera&John.
Clicked and instead of spinning with 2 euros it was 20 euros. Of course, just in this spin comes a win of about 300 euros. The support was extremely accommodating, because I had contacted immediately. Because of the 300 euros I was able to wager through my 20 euro birthday bonus and pay out about 1000 euros.
But with your pad you probably need to expect nothing more

This post has been translated automatically

Hot Topics4th May. 2024 at 03:24 pm CEST

GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately