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LocoWin canceled payout 900€ (total 1100)
Nobody has liked this post so far
i hope you can help me.
I've been playing on LocoWin for a while now and had stupidly only read positive comments.
I deposited 200€ with a Deposit bonus of 20% and then I had this 40€ as a bonus and asked the support again how it works.
They said that this money only had to be wagered once and would only become active after I had "lost" my own money.
But I didn't lose and was under the assumption that this bonus would only become active then (the display was always at zero), but I played my way up to €1500 with my money and withdrew €900, promptly receiving an email today that my withdrawal had been canceled because I had allegedly played forbidden games like Dog House or Book of Lady over €4!
I really don't know my way around and hope to find help here, apart from that I even have a screenshot where I wrote to support that if this is not real money you can cancel it, instead she went on to explain to me that this bonus becomes active when I have lost my money.
What does that mean, can I really forget the money now?
By the way, they also canceled the remaining balance and left me my deposited 200€. The Cashback is of course nowhere to be seen.
In support today she just said I should leave the money as it is, not play and I would get an email.......
Thank you very much and best regards
Sandraü
This post has been translated automatically
LocoWin canceled payout 900€ (total 1100)
Nobody has liked this post so far
I never play banned slots during free spins with or without a depositor, Deposit Bonuses and the like. That's probably why I've never had any problems. But you have to know that first and that's where the cheek lies. Recruiting someone with emails saying 20% Deposit bonus without Wagering requirements and then cutting the win is sneaky. I don't think there's much you can do about it
This post has been translated automatically
LocoWin canceled payout 900€ (total 1100)
Liked this post:
gamble1
This post has been translated automatically