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DrückGlück: Payout does not work, despite verification.

Topic created on 17th Jan. 2023 | Page: 1 of 1 | Answers: 3 | Views: 748
Catmom123

Payout does not work, despite verification.

17th Jan. 2023, at 01:52 am CET#1
0 Likes

Nobody has liked this post so far
Hello,
i have been verified on 02.09.2022 in the Casino Drückglück, after a few days this had also worked. I was then able to request my withdrawal. Now I wanted to make a withdrawal, but I can not! Then comes there I have to verify myself before I can make a withdrawal. I sent the documents there again, but I feel slightly fooled. I deposited a lot of money there this month, why do you have to verify twice there? Now once again I have to wait for days until the documents are verified again and only then I can make a withdrawal. I am a regular customer there and find this really strange, it tempts people to keep playing. I have never experienced anything like this in any other casino.
I hope for a quick clarification.

Deposited with ApplePay I have, however, already got from a moderator here the information that this would not be a problem for future withdrawals. Since Apple Pay is a virtual debit card from my house bank.

I hope for a quick solution! I love playing there but am disappointed with such a procedure.

This post has been translated automatically

Anonym

Payout does not work, despite verification.

17th Jan. 2023, at 10:16 am CET#2
1 Like

Liked this post: Avatar von Bluff Bluff

Catmom123 wrote on 17.01.2023 at 01:52: Hello,
i have been verified on 02.09.2022 in the casino Drückglück, after a few days this had also worked. I was then able to request my withdrawal. Now I wanted to make a withdrawal, but I can not! Then comes there I have to verify myself before I can make a withdrawal. I sent the documents there again, but I feel slightly fooled. I deposited a lot of money there this month, why do you have to verify twice there? Now once again I have to wait for days until the documents are verified again and only then I can make a withdrawal. I am a regular customer there and find something like this really strange, it entices people to keep playing. I have never experienced anything like this in any other casino.
I hope for a quick clarification.

Deposited with ApplePay I have, however, already got from a moderator here the information that this would not be a problem for future withdrawals. Since Apple Pay is a virtual debit card from my house bank.

I hope for a quick solution! I love playing there but am disappointed with such an approach.

So the title of your request does not quite fit, because the payout will work in all likelihood. In addition, you are a regular customer and have probably already made withdrawals.

But I agree with you, that you have to verify yourself again and again is quite annoying! There is nothing you can do about it, instead you have to accept it. This applies explicitly not only to DrückGlück but to a large part of the casinos...

This post has been translated automatically

roccoammo11
Expert

Payout does not work, despite verification.

17th Jan. 2023, at 10:59 am CET#3
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they have a license now too, don't they? call Halle and complain or send an email to the authorities

This post has been translated automatically

Caro
Expert

Payout does not work, despite verification.

1st Feb. 2023, at 01:40 pm CET#4
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Unfortunately I don't get any feedback from the user, but the manager told me that the user kept uploading the wrong documents. I had pointed this out to him, but the user did not read my messages at all. Thus I will close the thread. If Catmom123 gets back to me, I will update the thread.

This thread was closed

This post has been translated automatically

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