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Casumo: [solved] Casumo verification takes forever

Topic created on 15th Apr. 2020 | Page: 1 of 1 | Answers: 2 | Views: 1,095
friday69

[solved] Casumo verification takes forever

15th Apr. 2020, at 04:34 pm CEST#1
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Good day community,

I have a problem with the payout of 12000 € at Casumo. I have already completed 3 of 4 Verification steps, the only thing missing is the address. Now my problem by the autofill in my Google account I have given a street that no longer exists in the official data since this year. It is only accepted for mail. Now, of course, on the registration form is only 88a and my zip code no longer the street. I also proved it yesterday by letters from my Insurance company from 2016 and 2020 and requested that they please change my address in my Casumo account. Today the address was still the same and when I wrote to the Live Chat they said that the support can only change it when I resubmit the registration form and confirm my address. I have also apologized many times for my mistyping. This takes 12h without answer and everything around it already almost a week. I am afraid that I can forget the money

Am I still in the right?

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friday69

[solved] Casumo verification takes forever

15th Apr. 2020, at 04:42 pm CEST#2
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UPDATE: Got a confirmation from Casumo 2 minutes after the post that the address was confirmed and I can now pay out 😀👍🏼

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Julian
Elite

[solved] Casumo verification takes forever

15th Apr. 2020, at 05:36 pm CEST#3
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Since the problem was solved by the thread creator, I will have to close the thread.

If the thread creator needs further help, he is welcome to contact me via Communicator at any time and I will reopen the thread if necessary.

This thread was closed

This post has been translated automatically

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