Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casimba: [solved] Casimba delays payouts

Topic created on 03rd Apr. 2020 | Page: 1 of 1 | Answers: 2 | Views: 1,158
Megner
Rookie

[solved] Casimba delays payouts

3rd Apr. 2020, at 09:28 am CEST#1
0 Likes

Nobody has liked this post so far
I requested a withdrawal of 1.000€ on my MasterCard at 10am at the casino.
Every withdrawal is artificially delayed for a maximum of 48 hours
In the terms and conditions is the speech of "maximum 1-2 days".
This morning, the support told me that for first-time withdrawals the delay is 72(!!) hrs and that, the weekend is not counted!
I know no one with whom this was ever the case, my account was already fully verified and in the terms and conditions is NOTHING of it!

Support is also not available by mail, because mailbox full!

Now I can wait in such a crisis time determined 10 days for my money.

I can only advise anyone not to play in this casino! The 48std delays are already a joke, but if not even adhered to... Ciao

This post has been translated automatically

Caro
Expert

[solved] Casimba delays payouts

3rd Apr. 2020, at 12:57 pm CEST#2
0 Likes

Nobody has liked this post so far
Hello Megner, I have just read in the GTC and here it says under point 9.3 the following

- After requesting a payout, this remains 1-2 days pending. As soon as it is confirmed, it will be processed immediately. However, the posting to your bank account may take up to three business days - this period may vary depending on the chosen withdrawal method.

We also received this info from the casino and have added it to Casimba's details page.

That there is a waiting period of 72 hours for the first withdrawal is new to me. Unless you had to verify your account first? The best way is to contact me via Communicator and I will get in touch with the Casimba manager.

Best regards Caro

This post has been translated automatically

Caro
Expert

[solved] Casimba delays payouts

10th Apr. 2020, at 06:40 pm CEST#3
0 Likes

Nobody has liked this post so far
Megner has received the payout, after a bit of a delay.

This topic has been closed

This post has been translated automatically

Hot Topics17th May. 2024 at 06:42 pm CEST

Miscellaneous
0
World
0
Sports betting
0
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately