some of us must have received an email from Pledoo. They claim that the payment service Provider has embezzled funds and is involved in illegal activities. Pledoo was cheated out of its deposits and is now helping players recover their payments from credit card issuers because the provider cheated Pledoo.
The following mail came from Pledoo: "To put it simply - the payment system provider (which is an outsourced service) that processed this transaction has been involved in illegal activities and the money didn't reach us.
After prolongated discussion with our legal team, we have made a decision to inform customers about this issue.
We are not requesting this money from you. Even better; you can receive your money back!
The facts are as follows: - money goes back to you or no-one gets the money
For additional information, please respond to this email. We cannot guarantee with 100% certainty that we will be able to assist you in recovering the funds, but you do have a fair chance and a solid legal basis. Looking forward to your reply."
The next step was to send Pledoo my account statements from my MasterCard, the credit card had expired anyway and I had nothing to lose. After a few days, a mail came from Pledoo. It is an instruction how to proceed against my card issuer and a signed document from Pledoo with the payments made and that Pledoo has been defrauded by the service provider.
In addition, they refer to a special clause at Mastercard that the chargeback time only takes effect when the fraud has been reported by Pledoo to the player.
A few days later I received a letter from my card issuer with the following message:
"Dear Mr. XXX,
thank you very much for your message.
We will credit your card account with the total turnover of XXXX Euro that you complained about until final clarification.
Should the facts subsequently change or the complaint be unjustified, the provisional credit will be cancelled and charged to your card account in accordance with (...).
If we need further details from you, we will contact you."
Of course, it's amazing that the card issuer refunded the money so quickly, but it's currently conditional and I'm afraid that the amount will be recovered.
Do you guys have any experience with this issue? What should I do? How long do you think it will take until the final clarification?
Pledoo offers refund - credit card provider transfers money back, what now?
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some of us must have received an email from Pledoo. They claim that the payment service Provider has embezzled funds and is involved in illegal activities. Pledoo was cheated out of its deposits and is now helping players recover their payments from credit card issuers because the provider cheated Pledoo.
The following mail came from Pledoo:
"To put it simply - the payment system provider (which is an outsourced service) that processed this transaction has been involved in illegal activities and the money didn't reach us.
After prolongated discussion with our legal team, we have made a decision to inform customers about this issue.
We are not requesting this money from you. Even better; you can receive your money back!
The facts are as follows:
- money goes back to you or no-one gets the money
For additional information, please respond to this email.
We cannot guarantee with 100% certainty that we will be able to assist you in recovering the funds, but you do have a fair chance and a solid legal basis.
Looking forward to your reply."
The next step was to send Pledoo my account statements from my MasterCard, the credit card had expired anyway and I had nothing to lose. After a few days, a mail came from Pledoo. It is an instruction how to proceed against my card issuer and a signed document from Pledoo with the payments made and that Pledoo has been defrauded by the service provider.
In addition, they refer to a special clause at Mastercard that the chargeback time only takes effect when the fraud has been reported by Pledoo to the player.
A few days later I received a letter from my card issuer with the following message:
"Dear Mr. XXX,
thank you very much for your message.
We will credit your card account with the total turnover of XXXX Euro that you complained about until final clarification.
Should the facts subsequently change or the complaint be unjustified, the provisional credit will be cancelled and charged to your card account in accordance with (...).
If we need further details from you, we will contact you."
Of course, it's amazing that the card issuer refunded the money so quickly, but it's currently conditional and I'm afraid that the amount will be recovered.
Do you guys have any experience with this issue? What should I do? How long do you think it will take until the final clarification?
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Pledoo offers refund - credit card provider transfers money back, what now?
Nobody has liked this post so far
we already have a thread, which deals with the topic of Pledoo repayments. You can read there and ask your questions there.
I close this thread to ensure the overview in the forum
This thread was closed
This post has been translated automatically