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SlotWolf Casino: [solved] Slotwolf.com Casino (Operator: N1) - Web App crashes on Android Smartphone after high win

Topic created on 15th Sep. 2020 | Page: 1 of 1 | Answers: 2 | Views: 1,109
Anonym

[solved] Slotwolf.com Casino (Operator: N1) - Web App crashes on Android...

15th Sep. 2020, at 12:50 pm CEST#1
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Yesterday, Monday, I registered at Slotwolf.com and deposited 50€ and deliberately (because of negative experiences in the past) waived a bonus for deposits. During the day I played on 3 different devices, in the morning on the desktop, then after a break of several hours in the afternoon on the iPad and later and finally with the Huawei P30 Pro Android smartphone. There were no irregularities in the account balances until recently and all wins (and losses) were properly registered in the account in each case. Yesterday afternoon I played for a while on the Slot machine "Book of fruits", last with relatively high stakes of 2€ per game. Around 17:45h I won 10 Bonus Spins (NOTE: THIS IS BONUS FROM A CERTAIN WALK COMBINATION, NOT BECAUSE OF DEPOSITS) and on the 7th Bonus Spin then the "mega win" of 2.140€ in a single Bonus Spin. The counting up of this win took several minutes and could not be completed or accelerated by touch on the smartphone. The display was then also in the header of the display at "2,140" (without currency indication). Since I had won an additional 10 bonus spins with the huge win, I wanted to continue playing. After starting the game, however, nothing worked. The reels were spinning and the background music was playing, but there was no way to stop or cancel the game. For safety's sake, I documented this screen both by photo and video and immediately contacted the casino's support via iPad chat and also sent the proof photo. The reaction of the supporter "Eric" was: "I can clearly see in the system that you never won such amonut. You're confused with something in your game. There are no issues with your bets". Of course I reacted angrily and threatened to call in the MGA etc., but he more or less made fun of me and also said that the "2,140" wasn't cash at all, although you can clearly see on the proof photo that the bet was 2€. I immediately called the MGA and was then referred to TheProof today, where I am now waiting for Verification of the process. Since AskGambler was mentioned by slotwolf.com as an arbitration board, I have also reported the case there.

Can anyone help me in this matter or is there any experience how high the chance is to get the money in such a case?

You can find the proof photo and the proof video of my statements here: https://photos.app.goo.gl/v1GmgtLn4V7qX9L69 (link to an album at Google Photo with name "Slotwolf")

Thanks for your help!

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Anonym

[solved] Slotwolf.com Casino (Operator: N1) - Web App crashes on Android...

16th Sep. 2020, at 04:06 pm CEST#2
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The issue has been resolved. The operator has - probably due to the benevolent influence of the operator of a well-known casino portal - probably reloaded the crashed data and lo and behold - exactly at the state where the crash occurred, I was able to continue the games including the bonus spins and realize the high win. Now I just hope that the payout will also work without any problems.

It was probably "only" a bug and not a "deliberate" game crash to prevent the realization of the winnings.

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Caro
Expert

[solved] Slotwolf.com Casino (Operator: N1) - Web App crashes on Android...

1st Sep. 2022, at 02:04 pm CEST#3
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Totally missed the thread, after this is settled I will close the thread.

This thread was closed

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