Hello all. A colleague of mine has been playing for a while on Wunderino.com where he has already made several deposits and a couple of withdrawals. Now he has won over a week ago there 1,000€ and wanted to pay out this. From here the problems started. The withdrawal was canceled after a few days and he was asked to verify his account. This gave an eternal back and forth and for some reason, which even the support could not answer, the account was virtually shut down in the time. In the meantime I let him play through my account, which was no problem for me at first. He deposited money via instant transfer from your account and then won. Then the same game started. Verification only with the peculiarity that there was another mail. We both then received the mail we would have violated the terms and conditions, he because he operates according to Wunderino several accounts, which is not true because it is my account, and I because only the account holder of your account may Deposit money. Strangely enough, he could make multiple deposits on my account without the problems occurred. Only after we wanted to pay out the money came the hint moment times the money was not allowed to deposit. The current status is that I have described the situation to them and have proved on the basis of requested documents that the account from which the money came was not debited illegally. Support requested these documents and explanation. In the case of my colleague, they did not really respond to the original email stating that he had violated the T&Cs due to multiple accounts and thus the wins would be withheld, after he too explained the facts that he was not operating a second account but that this was my account. Then they answered him the same only again. So apparently they now want to keep both wins and pay out nothing, although he neither operates two accounts nor on my account illegally deposited money. Now the question: are they allowed to do that? Is it possible to take action against it? Thank you in advance for the time you have taken.
With kind regards
Danny
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Anonym
Former Member
Withdrawal at Wunderino
23rd Jul. 2019, at 08:20 pm CEST#2
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in general, it is always the case with OCs that paying in is no problem at all, but paying out is not easy,
especially when the sums are higher. Wunderino is according to my knowledge here already often
noticed, and now not in a positive sense. But with your description colleague deposits
to your account and plays and wins there comes naturally with the OC the suspicion
the money laundering on, logo. Evntl. you can get your net deposits again
the win - unfortunately no idea, guess times rather not, but have there with Wunderino
no experience
Withdrawal at Wunderino
Nobody has liked this post so far
With kind regards
Danny
This post has been translated automatically
Withdrawal at Wunderino
Nobody has liked this post so far
in general, it is always the case with OCs that paying in is no problem at all, but paying out is not easy,
especially when the sums are higher. Wunderino is according to my knowledge here already often
noticed, and now not in a positive sense. But with your description colleague deposits
to your account and plays and wins there comes naturally with the OC the suspicion
the money laundering on, logo. Evntl. you can get your net deposits again
the win - unfortunately no idea, guess times rather not, but have there with Wunderino
no experience
This post has been translated automatically