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# Other Casinos #: VulkanVegas arbitrarily blocks my account

Topic created on 28th Feb. 2023 | Page: 1 of 1 | Answers: 2 | Views: 608
Mikesch

VulkanVegas arbitrarily blocks my account

28th Feb. 2023, at 04:49 pm CET#1
0 Likes

Nobody has liked this post so far
Hello all,

i opened a new account on VulkanVegas on 23/02/2013.
I deposited 50€ and did not choose any bonus.

Then I was able to play my way up to 850€.
When I then made a withdrawal request, documents were requested for Verification as usual.
I complied with this. Then suddenly wanted a different document every day.
When I then uploaded various documents four days in a row, my account was suddenly blocked.
When I asked the support, they told me that there would be another account in my name and the account was blocked.
However, I can assure that I never opened an account there.
Finally, I asked how the account was verified and if the transactions matched my account details.
In response, I was told that no transaction and no verification had taken place.

However, I wanted proof of the existence of this account and pointed out that anyone could give a name when registering and I would have to go to the police if someone stole my data. I was turned away and did not receive any response

This stinks to high heaven and I am sure I did nothing wrong.

What should I do now.

Thank you very much

This post has been translated automatically

Falko
Icon

VulkanVegas arbitrarily blocks my account

28th Feb. 2023, at 04:58 pm CET#2
1 Like

Liked this post: Avatar von Langhans Langhans

Mikesch wrote on 28.02.2023 at 16:49: Hello everyone,

i have opened a new account on VulkanVegas on 23.02.23.
I deposited 50€ and did not choose any bonus.

Then I was able to play my way up to 850€.
When I then made a withdrawal request, documents were requested for Verification as usual.
I complied with this. Then suddenly wanted a different document every day.
When I then uploaded various documents four days in a row, my account was suddenly blocked.
When I asked the support, they told me that there would be another account in my name and the account was blocked.
However, I can assure that I never opened an account there.
Finally, I asked how the account was verified and if the transactions matched my account details.
In response, I was told that no transaction and no verification had taken place.

However, I wanted proof of the existence of this account and pointed out that anyone could give a name when registering and I would have to go to the police if someone stole my data. I was turned away and did not receive any response

This stinks to high heaven and I am sure I did nothing wrong.

What should I do now.

Thank you very much

Then I would recommend that you write a complaint to Casino Guru. They will definitely answer you and then contact Vulkan Vegas. The chances should be good, because Vulkan Vegas has an excellent reputation there with 9.7 out of a possible 10 points, if it is true that you have not had another account there.

This post has been translated automatically

Mikesch

VulkanVegas arbitrarily blocks my account

28th Feb. 2023, at 05:10 pm CET#3
1 Like

Liked this post: Avatar von Falko Falko

Falko wrote on 28.02.2023 at 16:58:

Then I would recommend that you write a complaint at Casino Guru. They will answer you in any case and then contact Vulkan Vegas. The chances should be good, because Vulkan Vegas has an excellent reputation there with 9.7 out of a possible 10 points, if it is true that you have not had another account there.

Great I'll do that, thank you already 👍

This post has been translated automatically

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