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# Other Casinos #: Playtoro no feedback

Topic created on 02nd Mar. 2023 | Page: 1 of 1 | Answers: 2 | Views: 654
Kratoro

Playtoro no feedback

2nd Mar. 2023, at 07:40 pm CET#1
0 Likes

Nobody has liked this post so far
Hello all,
I have like many here the same problem. Since playtoro is probably the sister casino I hope I am right here.
I've been playing at playtoro for a while and had a big win about 2-3 weeks ago. Thereupon I initiated the Verification because I wanted to pay out the win. I uploaded all documents and waited. Fascinating is that playtoro for me is the first casino where I do not know where I can see the status or see my documents I have uploaded.I can also nowhere see if the verification status is still ok. Well, as the inner devil is so I then gambled away the win in the course of the waiting time. I have the status also not further pursued since I had anyway no more money. At some point, mails arrived that my ID and address are confirmed. With the middle proof they still wanted a pay slip.
Now I had a big win on Monday evening and thought this time you pay out.
Have seen in the course that I should send the payroll and this immediately submitted. The check should take about 12 h Max 48 hours. I have then sought contact with the support chat and there happens times nothing. Sometimes you wait over 24 hours for an answer. At some point they said they needed the back of my ID card. I then wrote that my ID is already confirmed. No more answer. Then I thought ok you just upload again the ID and the payroll. ID was then checked the next day with confirmation mail but payroll still not. At the same time I left a message in the chat support again with a feedback after more than 12 hours that he has looked through the documents and are ok and the check should be through soon. This was just before the confirmation mail of the ID card. Then I left another message that they should finally check the proof of money and finally unlock me. That was yesterday. Since then no more feedback.
I have written this morning a mail to the support and asked again to check the case. Also there no confirmation mail nor any feedback.
I don't know what to do and I am afraid that my win will vanish into thin air. What can I do so that maybe it goes forward? Small info still to me. I live in Denmark and therefore have the contact exclusively in English with them .

Can anyone help me or give advice on how I should / can proceed there?

Lg Kratoro

p.S. I am writing from my cell phone, please bear with me if I make spelling mistakes.

This post has been translated automatically

Falke
Expert

Playtoro no feedback

2nd Mar. 2023, at 08:17 pm CET#2
2 Likes

Liked this post: Avatar von Langhans Langhans, Avatar von Matara Matara
Unfortunately, many casinos use such delaying tactics. They speculate that you will gamble the money away again.

Go to the Player protection settings and set a loss limit of €1. This way you can no longer gamble away your win and can then wait in peace until they pay out.

I do not know the casino, but they have a Malta license and even a Swedish and two others.

So I think you will get the money. Just be patient, set the limit and after you get your money, play at another casino.

This post has been translated automatically

Kratoro

Playtoro no feedback

3rd Mar. 2023, at 10:02 am CET#3
0 Likes

Nobody has liked this post so far
Since over 36 hours no feedback in the chat nor about my mail request to the support.
It's hard for me to stay patient there.
Especially when you read such fates of other players.

This post has been translated automatically

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