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Merkur Spiel: Merkur game online casino problem verification

Topic created on 30th Apr. 2023 | Page: 1 of 1 | Answers: 1 | Views: 654
Meldung123

Merkur game online casino problem verification

30th Apr. 2023, at 10:47 pm CEST#1
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Nobody has liked this post so far
Hello

have registered here because of the forum advertising at Merkur game. Registration and Deposit by Sofort everything i.O.
Have deposited 100 and at about 92 euros balance (had played Slot machine game) I was kicked. Limit reached. Verification required.

Nothing worked neither this Instant Cam (although I uploaded everything with webcam etc) came afterwards always time out error and I could no longer use this method. Then there is still 1 cent bank transfer also there I have entered everything and now always came an infinite loop whenever the page with the login data would have to come I am set to start.

Now it says meanwhile when I log in there that I should send ID address etc by email. I have done everything.

Now they hold it forever do not process that and every chat service says something different.
First we got nothing, then we sent an email to you (got nothing), then he sent the email again then yes it is now with the department and now I wrote again because still nothing did and as a response came "Yes is with our legal department". I have a PEP exam.

I asked if the verification people are on vacation and if these are all white lies and stalling stories but this was denied.
I mean I won nothing nothing they just kicked me out....

I can log in but nothing more. Is this normal? Is there such a test at all and is it even necessary for a deposit?

Greetings

This post has been translated automatically

Meldung123

Merkur game online casino problem verification

1st May. 2023, at 04:46 pm CEST#2
0 Likes

Nobody has liked this post so far
small update: now after 3 days chat started again and asked, answer:

"I can unfortunately do nothing in this regard, I am the support I got from our experts so an answer, this I now pass on to you

I can't tell you if something is missing or not because I don't have access to your documents at the moment because they are in another department"

Please do not pay anything there, they block for days after the payment

This post has been translated automatically

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