About the situation: I have won a larger sum of more than 20.000€ at LordLucky. On 21.09.21
In order to be able to withdraw, ID and proof of Deposit method (Mypaysafe) would initially be encouraged.
So the former photographed (front and back) and sent an extract of the deposit to the casino.
After 2 days no answer came times politely asked in the chat, this forwarded my request to the accounting department
I had then received an email with the requirement of an account statement for Verification, since a withdrawal is only possible via bank transfer, to the casino.
Requested were that the name of the owner, name of the credit institution, IBAN as well as BIC and date of issue are to be recognized.
So requested bank statement uploaded under documents. The next day I received an email from LordLucky stating that for verification purposes please upload a bank statement showing the name of the owner, name of the credit institution, IBAN, BIC and date of issue.
So I uploaded a new bank statement and the next day I received an email that I need to upload a bank statement for verification and identity check on where I can see the name of the owner, name of the bank, IBAN, BIC and date of issue.
Asked in the chat what was wrong with the previous document, the answer was that it was not in color.
So the next day at the switch a, from the bank certified, account statement uploaded whereupon again an email came with the request to upload an account statement on the name of the owner, name of the credit institution, IBAN and BIC and date of issue are to be recognized.
When I asked in the chat what was wrong this time, the support staff asked me to upload a valid ID card for verification and to upload the key data of my Mypaysafe account and a deposit statement. Statement of the deposit to upload, this will then be forwarded to the accounting department. When I asked why already approved documents should be uploaded again for verification, the chat was terminated by the support employee and I received an email with the request to upload an account statement on the name of the owner, name of the credit institution, IBAN and BIC and date of issue can be recognized.
This verification odyssey has been going on since 21.09 until today.
Someone from the Gamblejoe streetcar is already trying to contact me, but I had to get this off my chest because I'm pretty exhausted and I realize that the situation is starting to affect me emotionally.
Has anyone had the same experience with the casino? If so, how did it ultimately turn out?
LordLucky - Verification Madness
Nobody has liked this post so far
In order to be able to withdraw, ID and proof of Deposit method (Mypaysafe) would initially be encouraged.
So the former photographed (front and back) and sent an extract of the deposit to the casino.
After 2 days no answer came times politely asked in the chat, this forwarded my request to the accounting department
I had then received an email with the requirement of an account statement for Verification, since a withdrawal is only possible via bank transfer, to the casino.
Requested were that the name of the owner, name of the credit institution, IBAN as well as BIC and date of issue are to be recognized.
So requested bank statement uploaded under documents. The next day I received an email from LordLucky stating that for verification purposes please upload a bank statement showing the name of the owner, name of the credit institution, IBAN, BIC and date of issue.
So I uploaded a new bank statement and the next day I received an email that I need to upload a bank statement for verification and identity check on where I can see the name of the owner, name of the bank, IBAN, BIC and date of issue.
Asked in the chat what was wrong with the previous document, the answer was that it was not in color.
So the next day at the switch a, from the bank certified, account statement uploaded whereupon again an email came with the request to upload an account statement on the name of the owner, name of the credit institution, IBAN and BIC and date of issue are to be recognized.
When I asked in the chat what was wrong this time, the support staff asked me to upload a valid ID card for verification and to upload the key data of my Mypaysafe account and a deposit statement. Statement of the deposit to upload, this will then be forwarded to the accounting department. When I asked why already approved documents should be uploaded again for verification, the chat was terminated by the support employee and I received an email with the request to upload an account statement on the name of the owner, name of the credit institution, IBAN and BIC and date of issue can be recognized.
This verification odyssey has been going on since 21.09 until today.
Someone from the Gamblejoe streetcar is already trying to contact me, but I had to get this off my chest because I'm pretty exhausted and I realize that the situation is starting to affect me emotionally.
Has anyone had the same experience with the casino? If so, how did it ultimately turn out?
This post has been translated automatically
LordLucky - Verification Madness
Nobody has liked this post so far
This post has been translated automatically