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DrückGlück: Help! Drückglück pays out too little money

Topic created on 26th Mar. 2020 | Page: 1 of 1 | Answers: 2 | Views: 1,066
Jesstp4l

Help! Drückglück pays out too little money

26th Mar. 2020, at 08:39 am CET#1
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Hello, I hope I am in the right place. I have won on 23.3.20 at drückglück.com 5000Euro. I wanted to have them paid out. The order was received and also processed quickly. Also with the documents (ID and bank statement) there were no problems. Now I have just received 3 emails from them. In the first mail they wrote that my documents were successfully checked. In the 2nd mail my payment was suddenly canceled. Reason was not given. Immediately thereafter came the 3rd email with the message that my payment was successfully completed. I have then logged on to the site to see what is actually the matter. Well and then came the big surprise... Instead of 5000, -Euro are transferred to me 250 euros. The rest of the money has completely disappeared and is no longer displayed anywhere. I did not enter a Bonus Code or anything like that after my deposit. I am new to such things and hope someone can explain this to me. The Live Chat is not available to me according to the support and by phone there unfortunately nothing works

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bigbig
Experienced

Help! Drückglück pays out too little money

26th Mar. 2020, at 09:09 am CET#2
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Write you an email and describe your concern that has always worked for me, you have to respond to it.Otherwise ask a staff member in the forum to help you determined further.the casino is listed yes.

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Christian1337
Experienced

Help! Drückglück pays out too little money

26th Mar. 2020, at 10:04 am CET#3
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Didn't you accept a bonus? Maybe this is a max. cashout from a bonus. But if you have played without a bonus you will get your money very safe

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